At a Glance
- Tasks: Lead and develop customer service skills while supporting a dynamic team.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy competitive salary, private medical options, generous holidays, and discounts.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Make a real impact by coaching and empowering a passionate customer service team.
- Qualifications: Strong leadership skills and a passion for developing others.
The predicted salary is between 38250 - 46750 £ per year.
Location: Lutterworth
Job Length: Permanent Full Time, Hybrid
Competitive Salary with extensive benefits:
- Monthly product allowance (alcoholic & non-alcoholic options available)
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (including bank holidays)
- Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers and soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depots servicing customers up and down the UK. As the Dynamic, Multi-Beverage Powerhouse, we are united by a single, consistent goal: ensuring our people thrive.
About the role: The Capability and Growth Lead focuses on developing capability, accelerating growth in skills and confidence, and embedding best practice across the Customer Service team. Rather than holding direct line management responsibility, this role acts as a capability leader, coach, and operational expert, supporting Customer Service Representatives to perform at their best. You will lead through influence, expertise, and visibility providing hands-on training, guidance, and operational support, while stepping into account management activity when resource levels require. This role requires strong judgement, confidence, and credibility. You will proactively identify gaps in knowledge, process, or execution and take ownership of improving them. Your leadership will be felt through influence, coaching, and visible operational excellence rather than formal people management.
Role Responsibilities:
- Lead the onboarding, training, and development of Customer Service Representatives.
- Provide coaching and support to enhance team performance.
- Identify and address gaps in knowledge and processes.
- Step into account management activities as needed.
Customer Service Development Lead in Lutterworth employer: Carlsberg Britvic
Carlsberg Britvic in Northampton is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With competitive salaries, extensive benefits such as a monthly product allowance and private medical options, employees are supported in their career development while contributing to a leading FMCG company known for its commitment to excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Development Lead in Lutterworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carlsberg Britvic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carlsberg Britvic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Development Lead in Lutterworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carlsberg Britvic:Your cover letter is your chance to shine! Tell us why you want to work at Carlsberg Britvic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carlsberg Britvic!
How to prepare for a job interview at Carlsberg Britvic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
