At a Glance
- Tasks: Manage credit control processes and ensure timely debt collection while building customer relationships.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy a competitive salary, life assurance, generous holidays, and high street discounts.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team that supports financial stability and customer satisfaction.
- Qualifications: Experience in credit control or finance, strong communication, and analytical skills required.
The predicted salary is between 30713 - 37538 £ per year.
- 35 Hours per week
- Monthly product allowance – alcoholic & non-alcoholic options available
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Access to a range of high street discounts
- Job Length: Full Time, FTC 12 months (maternity cover)
- 35 Hours per week
Competitive Salary & Extensive Benefits
- Monthly product allowance – alcoholic & non-alcoholic options available
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (inc bank holidays)
- Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright.
For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.
With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK.
As the Dynamic, Multi-Beverage Powerhouse, we are united by a single, consistent goal: ensuring our people thrive.
About the role
We are looking for an experienced, highly motivated Credit Controller who will be responsible for following the company’s credit policies and procedures, ensuring persistent debt collection and dunning, dispute analysis and resolution, minimising bad debt exposure and maintaining positive relationships with customers.
The role supports healthy cash flow and contributes to the overall financial stability of the business.
Role Responsibilities
- Reconcile customer accounts, investigate discrepancies, and resolve invoice, payment, and account queries in a timely manner.
- Work collaboratively with internal teams to ensure billing accuracy and resolve customer issues efficiently.
- Manage and follow up on customer disputes, escalating complex cases where appropriate to achieve prompt resolution.
- Review and monitor customer orders on hold due to credit or payment issues, taking appropriate action to facilitate order release.
- Liaise with the Risk team to assess customer credit limits, monitor payment performance, and support informed credit decisions.
- Communicate proactively with Sales and Commercial teams regarding held orders and any actions required to enable order release.
- Produce and maintain weekly aged debt reports, providing accurate insight into outstanding balances and collection performance.
- Keep management informed of high-risk accounts, overdue debt, and ongoing collection activities.
- Build and maintain strong working relationships with customers, promoting positive engagement while ensuring compliance with agreed credit terms.
- Collaborate closely with Sales, Commercial, Customer Service, Finance, and Risk teams to support effective credit control processes and deliver an excellent customer experience.
Experience and Key Attributes
- Previous experience in a Credit Control, Accounts Receivable, or Finance role.
- Strong understanding of credit control processes, debt collection, account reconciliation, and dispute resolution.
- Excellent communication and negotiation skills, with the ability to build positive customer relationships and manage challenging conversations professionally.
- Strong analytical and problem-solving skills, with a high level of accuracy and attention to detail.
- Excellent organisational and time management skills, with the ability to prioritise workload and meet deadlines.
- Proficient in Microsoft Excel and accounting or ERP systems.
- Ability to work collaboratively with Sales, Commercial, Customer Service, Finance, and Risk teams.
- Experience using SAP would be advantageous.
- Knowledge of legal debt recovery procedures would be beneficial.
- AAT, CICM, or another relevant finance qualification is desirable.
- Experience producing aged debt reports and analysing customer payment performance would be an advantage.
- Our commitment to diversity equity & inclusion
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses.
We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.
We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers.
We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
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Credit Controller employer: Carlsberg Britvic
Carlsberg Britvic in Northampton is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With competitive salaries, extensive benefits such as a monthly product allowance and private medical options, employees are supported in their career development while contributing to a leading FMCG company known for its commitment to excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Carlsberg Britvic. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Carlsberg Britvic.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Carlsberg Britvic's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Carlsberg Britvic
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Carlsberg Britvic.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Carlsberg Britvic will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Carlsberg Britvic employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
