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- Tasks: Ensure safety and provide excellent customer service at exciting events.
- Company: Join a leading security provider at the iconic Cheltenham Racecourse.
- Benefits: Flexible hours, competitive pay, and career development opportunities.
- Why this job: Be part of thrilling events and make a real difference for attendees.
- Qualifications: No experience needed; just a positive attitude and a commitment to learning.
- Other info: Inclusive workplace with a focus on diversity and personal growth.
The predicted salary is between 11 - 16 £ per hour.
The Venue Cheltenham Racecourse is a venue like no other, the home of Jump Racing. Join us for the 2025/2026 Season! With events like The November Meet Running from Friday 14th – Sunday 16th November 2025 and the prestigious Cheltenham Festival Running from Tuesday 10th to Friday 13th March 2026, the four days include the energy and thrill of Champion Day, the stylish elegance of Style Wednesday, St Patrick's Thursday brings the joy and spirit of the Emerald Isle to life while Gold Cup Day brings the festival to a close with unforgettable drama and glory.
Season Dates:
- The October Showcase: 24th & 25th October 2025
- The November Meeting: 14th, 15th, 16th November 2025
- The Christmas Meet: 12th & 13th December 2025
- The New Years Day Meet: 1st January 2026
- Festival Trials Day: 24th January 2026
- Cheltenham Festival: 10th – 13th March 2026
- The April Meet: 15th & 16th April 2026
- May Race Night: 1st May 2026
In addition, there will be access to some Conference and events shifts throughout the year at the racecourse and the opportunity to support our other contracts from time to time.
The Role:
You will be working as an Event Security Officer for this prestigious venue, representing Carlisle Support Services as the chosen supplier of event stewards and security for Cheltenham Racecourse. We are looking for people with good communication skills to help us provide a professional, efficient and safe service to our client at the racecourse throughout the season. This will be a fun and lively experience with around 1 million patrons attending throughout the season needing your help!
The Role Of An Event Security Officer Involves:
- Being polite and professional to members of the public and the client
- Retaining and using information relating to safety and for evacuation purposes
- Providing world class customer service to ensure our visitors have a positive and memorable experience
- Retaining and using information relating to key areas on site (medical room, toilets, bars etc)
- Ensuring the safety of spectators by being observant and reporting incidents (venue capacities, intoxication, site breaches, medical incidents)
- Delivering the brief given by the supervisor (access control, wayfinding, ticket resolution)
Previous experience is not essential as we can train anyone to our standards providing you meet the below criteria:
- Approachable person with a focus on providing excellent customer service
- Willingness to learn new skills and procedures
- Able to take direction and follow instructions
- Able to communicate effectively, both spoken and written English
- Smart, presentable and punctual to time and attendance
- A commitment to work at least 50% of the season dates.
- A valid and current SIA Door Supervisor, Security Guarding or Close Protection License.
- The ability to comply with the vetting standard BS7858, which is a requirement of our SIA Approved Contractor Scheme membership.
Successful candidates will need to attend a pre-start induction and provide original documentation for detailed screening and vetting processes. This could include passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.
The Benefits:
- Flexible, casual work to fit around your schedule.
- Flexible financial support with instant access to earned and authorised wages.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Discover the perfect fit for everyone with our inclusive uniform, designed to bring comfort, style and unity to all.
- Refer a Friend Scheme – earn £100 for every person you refer for work who starts (scheme rules apply).
- Competitive pay rates, over 95% paying above the Living Wage Foundation rates.
- SIA Rate of Pay £14 per hour, with holiday pay accrued by the hour on top.
- The opportunity to work as a Supervisor, with an enhanced pay rate of £16 per hour.
About Us:
We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from women, career changers, and those with a passion for making a difference. Carlisle is a Living Wage Foundation Recognised Service Provider. Over 95% of our roles pay at or above the Living Wage Foundation rates.
Equality, Diversity, and Inclusion:
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect. We are creating an environment where we can all do something amazing for the company and ourselves.
Event Security Officer in West Bromwich employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Security Officer in West Bromwich
✨Tip Number 1
Get to know the venue! Familiarise yourself with Cheltenham Racecourse and its events. This will not only help you feel more confident during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former Event Security Officers on LinkedIn or at events. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice your communication skills! Since good communication is key for this role, consider role-playing common scenarios you might face as an Event Security Officer. This will help you articulate your thoughts clearly during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at Cheltenham Racecourse.
We think you need these skills to ace Event Security Officer in West Bromwich
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant skills and experiences. We’re looking for good communication skills and a focus on customer service, so make sure to mention any experience you have in these areas!
Keep It Clear and Concise: While we love a good story, keep your application straightforward and to the point. Use clear language and avoid jargon to ensure we understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Cheltenham Racecourse!
How to prepare for a job interview at Carlisle Support Services
✨Know the Venue Inside Out
Familiarise yourself with Cheltenham Racecourse and its key areas like medical rooms, bars, and toilets. This knowledge will not only impress your interviewers but also show that you're serious about providing excellent customer service.
✨Showcase Your Communication Skills
As an Event Security Officer, you'll need to communicate effectively with both the public and your team. Practice clear and polite communication during your interview, and be ready to share examples of how you've handled customer interactions in the past.
✨Demonstrate Your Approachability
Being approachable is crucial for this role. During the interview, convey a friendly and open attitude. Smile, maintain eye contact, and engage with your interviewers to show that you can create a welcoming environment for patrons.
✨Highlight Your Willingness to Learn
Since previous experience isn't essential, emphasise your eagerness to learn new skills and procedures. Share any relevant experiences where you've quickly adapted to new roles or environments, showcasing your flexibility and commitment to growth.
