At a Glance
- Tasks: Support customers at the station, ensuring a safe and welcoming environment.
- Company: Join Carlisle Support Services, partnering with Northern Trains for a diverse workforce.
- Benefits: Enjoy health plans, flexible pay, discounts, and career development opportunities.
- Other info: Flexible hours with training provided; great for those looking to grow their careers.
- Why this job: Make a difference in your community while building valuable skills.
- Qualifications: Friendly, dependable, and eager to learn; customer service experience is a plus.
The predicted salary is between 18900 - 23100 £ per year.
The Benefits
- Health and Wellbeing Plans – including our family-friendly maternity policy.
- Flexible financial support with instant access to earned and authorised wages.
- Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Quality kit and uniform – so you feel comfortable and can perform your role effectively.
- Fully funded SIA top-up training from our own team of in-house trainers.
- Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
- Long service and recognition awards - celebrating your achievements.
The Role
We’re looking for motivated, approachable, and dependable people to join our team. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in rail.
Location: Skipton Train station, BD23 1RT and surrounding Bradford area to cover when required.
Hours: Average 30 hours Early and late shifts. Early shift starts at 5:10am, late shift finishes at 00:15, therefore living locally to Skipton would be an advantage.
We’re looking for people who are:
- Friendly, approachable, and professional in all interactions.
- Keen to learn, grow, and contribute to a positive team culture.
- Experienced in customer-facing roles or interested in building those skills.
- Punctual, dependable, flexible, and assured.
- Confident in using various devices and systems (we’ll provide the training).
- High level of honesty and integrity.
- Good standard of literacy and numeracy.
Previous experience in a customer facing role is great, but if you haven’t, that’s fine. What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.
Your core responsibilities will include:
- Offering guidance, information, and a friendly face as a first point of contact for customers.
- Issuing of penalty fares to those travelling without the correct method of travel.
- Manage and control electronic ticket gates on the Station (Training provided).
- Help passengers who require extra support, guidance or advice.
- Being a smart, approachable, and proactive presence as a company representative.
- Managing and responding to incidents effectively while remaining calm under pressure.
- Building strong relationships as part of a supportive and professional team.
- Attend court where required to support the prosecution of those who face it due to travelling without correct payment for the journey.
- Ensure the ratio of gates is managed to keep the gates fully operational at all times, including changing the gate line flows at peak times.
- Assist customers who encounter difficulties using the gates, using discretion when needed.
- Work as directed by the Station Supervisor or Station Manager.
This role is about more than just Revenue Protection. It’s about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development and recognition.
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.
We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.
Equality, Diversity, and Inclusion
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.
Revenue Protection Officer in Skipton employer: Carlisle Support Services
Carlisle Support Services is an excellent employer, offering a supportive work culture that prioritises safety and customer service. With full training provided and opportunities for career growth, employees can thrive in a dynamic environment while enjoying competitive pay and a structured shift pattern. Working in Haslingden not only allows you to make a meaningful impact on the community but also fosters a sense of belonging within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Officer in Skipton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carlisle Support Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carlisle Support Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Revenue Protection Officer in Skipton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carlisle Support Services:Your cover letter is your chance to shine! Tell us why you want to work at Carlisle Support Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carlisle Support Services!
How to prepare for a job interview at Carlisle Support Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
