Security Supervisor – Public Realm

Olympia – London’s flagship regeneration project
Olympia is a £1.3 billion transformation turning a historic precinct into a vibrant, mixed‑use destination. The development will feature new hotels, restaurants, a boutique gym, a 3 800‑capacity live‑music venue, a purpose‑built theatre, a co‑educational senior school, office space and public spaces that celebrate the area’s heritage.

Benefits

• Flexible financial support with instant access to earned and authorised wages.
• Full induction, ongoing training and structured career development.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top‑up training from our in‑house trainers.
• Employee Assistance Program – supporting your mental, physical and emotional wellbeing.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long‑service and recognition awards – celebrating your achievements.
• Excellent hourly pay rate.

Role Overview

As a Public Realm (Response) Security Supervisor, you will lead and coordinate Public Realm Response Officers to ensure a safe, secure and welcoming environment across Olympia’s public and external spaces. You will oversee patrols, manage incidents, support public engagement and maintain high professional standards.

We’re Looking For People Who Are

• Friendly, approachable and professional in all interactions.
• Keen to learn, grow and contribute to a positive team culture.
• Hands‑on and like to lead by example.
• Experienced in customer‑facing roles.
• At least 18 years old – licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible and assured.
• SIA Guarding or Door Supervision licence holders.
• Able to work full‑time shifts covering days, nights and weekends.

Your Core Responsibilities

Operational Leadership & Team Supervision

• Lead, coordinate and supervise Public Realm Response Officers across the shift.
• Conduct daily briefings, assign patrol zones and manage dynamic deployment.
• Monitor officer conduct, appearance and engagement with the public.

Patrol Oversight & Perimeter Security

• Oversee proactive foot patrols across public plazas, walkways and external entrances.
• Ensure patrols are logged, verified and adjusted in response to operational intelligence or incidents.

Incident Command & Escalation

• Act as the on‑ground incident commander for all public realm incidents.
• Coordinate with the Control Room, emergency services and estate management to ensure timely and effective resolution.

Public Engagement & Conflict Management

• Support officers in managing interactions with the public, de‑escalating confrontations and addressing complaints or concerns.
• Ensure officers are delivering a visible, approachable and reassuring presence.
• Liaise with event organisers, tenant representatives and facilities teams to align public realm security with operational needs.

Threat Monitoring & Intelligence Sharing

• Monitor signs of hostile reconnaissance, protest activity or emerging threats.
• Gather and relay intelligence to the Control Room and Security Management Team for situational awareness and risk mitigation.
• Support implementation of counter‑terrorism initiatives through officer deployment and public engagement.

Compliance, Reporting & Documentation

• Review and submit incident reports, patrol logs and shift summaries to the Security Operations Manager.
• Support audits, inspections and investigations as required.

Training, Development & Performance Management

• Deliver on‑the‑job coaching and scenario‑based training to Public Realm Officers.
• Identify performance issues and raise disciplinary concerns in line with contract management procedures.
• Promote continuous improvement through feedback, lessons learned and operational reviews.

Technology & Equipment Oversight

• Ensure officers are correctly using radios, body‑worn video (BWV), patrol verification systems and mobile reporting tools.
• Report faults or equipment issues to the Control Room Supervisor or Technical Support Team.

Skills & Experience

• Able to successfully motivate and lead a team in a fast‑paced mixed‑use environment.
• SIA Door Supervision licence holder.
• 5 years checkable work and address history.
• Experienced in customer‑facing roles and busy working environments.
• Supervisory experience covering a range of Security settings is desirable – corporate, commercial, retail, events.
• A team player, flexible and supportive, putting team goals first.
• Effective people skills – able to interact with colleagues, customers, and members of the public in a positive and professional manner.

Key Behaviours and Competencies

• to remain calm under pressure.
• Attention to detail.
• Friendly, approachable and professional in all interactions.
• Keen to learn, grow and contribute to a positive team culture.
• Punctual, dependable, assured and smart in appearance.
• Enthusiastic and motivated to do a great job.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco and BBC StudioWorks. Join over 5 000 team members delivering security, events, cleaning and facilities services across the UK.

Equality, Diversity, and Inclusion

At Carlisle, equality, diversity and inclusion is a core focus in all areas of employment. We actively encourage applications from under‑represented groups and judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. Our culture values diversity and treats each other fairly, with dignity and respect.