Security Duty Manager

Overview Carlisle Support Services is working with Olympia, our prestigious new client in West London, and we\’re looking for motivated, approachable, and dependable people to join our team.The Benefits Health and Wellbeing Plans – including our family-friendly maternity policy.Flexible financial support with instant access to earned and authorised wages.Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.Full induction, ongoing training, and structured career development to help you thrive in your role.Quality kit and uniform – so you feel comfortable and can perform your role effectively.Fully funded SIA top-up training from our own team of in-house trainers.Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.Refer a Friend Scheme – earn £100 for every person you refer who starts with us.Long service and recognition awards – celebrating your achievements.Excellent hourly pay rateThe Role Carlisle Support Services is working with Olympia , our prestigious new client in West London, and we\’re looking for motivated, approachable, and dependable people to join our team. The Security Duty Manager will play a critical role in leading and developing a new team to successfully deliver security operations, ensuring a safe and secure environment for tenants, staff, and visitors. This role requires strong leadership, excellent customer service skills, and expertise in security technology to maintain high standards of service and protection. We\’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to demonstrate and develop their management skills. Join our team and help to make a positive impact.What We\’re Looking For Friendly, approachable, and professional in all interactions.Keen to learn, grow, and contribute to a positive team culture.Hands on and like to lead by example.Experienced in customer-facing roles.At least 18 years old – licence requirement by the Security Industry Authority.Punctual, dependable, flexible, and assured.SIA Guarding or Door Supervision licence holders.Able to work full-time shifts covering days, nights and weekends.Previous experience in managing a team within a security environment is required for this role. What\’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.Your Core Responsibilities Will Include Daily Security Operations & LeadershipLead and oversee daily security operations, ensuring a highly professional and responsive service.Lead shift briefings and shift de-briefsManage team performanceComplete end of shift handovers and reportsWork closely with the Control Room TeamSupervise security personnel, ensuring proper deployment and operational readiness.Lead and manage weekly security checks across the estate, reporting and resolving any vulnerabilities or risks.Emergency Response & Incident ManagementAct as the primary point of contact for all security-related incidents and emergencies during assigned shifts, providing clear direction and oversight throughout.Take command of incident and emergency response situations, ensuring appropriate escalation, coordination, and communication with tenants, staff, and emergency services.Lead the initial management of incident or crime scenes, preserving evidence, maintaining scene integrity, and ensuring accurate records are maintained.Ensure rapid, effective, and compliant responses to alarms, threats, and emergencies, following established estate protocols and dynamic risk assessment principles.Conduct thorough Post-Incident Reviews in accordance with the debriefing process, ensuring all relevant information is captured, analysed, and formally logged, including key findings and recommendations.Lead or support investigations into security incidents, working collaboratively with the Control Room team to ensure all evidence—such as CCTV footage, body-worn video, relevant logs, and witness statements—is correctly secured and documented in line with regulatory and evidential requirementsSecurity Policy & Procedure ImplementationSupport the development and implementation of security policies, protocols, and procedures to ensure compliance and best practices.Ensure security teams adhere to legal and safety regulations.Conduct regular operational audits to ensure the service is in line with the security policy and strategy .Customer Service & Stakeholder EngagementMaintain a professional and approachable presence for tenants, staff, and visitors.Ensure the estates team provides exceptional customer service in line with the Estates Services Charter.Address security-related concerns promptly, ensuring stakeholders feel safe and supported.Security Technology & ComplianceSupport the training of staff across the shift in line with the training plan.Stay updated on advancements in security technology to enhance operational efficiency.Qualifications & Experience Proven experience as a Security Manager, Duty Manager, or similar leadership role.Strong knowledge of security protocols, emergency response, and risk management.Excellent leadership, decision-making, and crisis management skills.A friendly and professional manner, with exceptional customer service skills.This role is about more than just security. It\’s about making a difference through supporting our customers in our local communities. Leading and developing a team to provide a warm welcome, reassuring presence, and creating a safe environment for all.About Us We\’re proud to work with some of the UK\’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.We\’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers , and those with a passion for making a difference.Equality, Diversity, and Inclusion At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.

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