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- Tasks: Ensure safety and provide exceptional customer service at Le Shuttle.
- Company: Join Carlisle Support Services, a leader in transport security.
- Benefits: Flexible shifts, health plans, discounts, and career development.
- Why this job: Be part of a dynamic team making a real impact every day.
- Qualifications: Must be 18+, have an SIA license, and enjoy customer interaction.
- Other info: Inclusive workplace with training and growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Make a Real Impact – Be Part of Something Bigger. Carlisle Support Services is proud to partner with Le Shuttle (Eurotunnel)—a vital transport link connecting the UK and France. We are recruiting Security and Customer Service Officers to support this unique operation, managing both vehicles and passengers in a fast-paced and safety-critical environment.
This is an exciting opportunity to be part of a professional, personable team delivering exceptional customer service and security at one of Europe’s most important transport hubs.
What We Are Looking For
- Security Licensed Customer Service Officers to work early, late and night shifts across a 24-hour operation, over a 7-day working week across various 8 & 12-hour shift patterns, 365 days a year. Candidates must be flexible due to early and late finishes.
- At least 18 years old.
- Valid SIA license.
- Friendly, approachable, and professional in all interactions.
- Keen to learn, grow, and contribute to a positive team culture.
- Experienced in customer-facing roles or interested in building those skills.
- Have previous experience within a SIA Security role as the role will involve passenger car searches, van, and freight scans.
- Public facing customer service experience is essential, preferably within a challenging environment.
- Flexibility to work across different areas of the business and on varied shift patterns.
- Professionalism and enthusiasm is a must as this is a busy and dynamic freight and passenger service role (full training provided).
- A pro-active, organised approach to work.
- An ability to work under pressure either on your own or as part of a team.
- Excellent communication skills (oral and written) and politeness are essential as there is a high level of passenger interaction.
- An awareness of Health & Safety and safe working practices is important but full training is provided.
- Building strong relationships as part of a supportive and professional team.
What You’ll Need To Provide
- 5-year checkable employment/education history.
- Proof of right to work in the UK documentation.
- Complete UK DBS (criminal record check) and overseas criminal record check (if applicable).
- Candidates are required to pass a safety critical medical.
- Successful candidates will need to provide original documentation for detailed screening and vetting processes.
What You’ll Get In Return
- Health and Wellbeing Plans – including our family-friendly maternity policy.
- Flexible financial support with instant access to earned and authorised wages.
- Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Quality kit and uniform – so you feel comfortable and can perform your role effectively.
- Fully funded SIA top-up training from our own team of in-house trainers.
- Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
- Long service and recognition awards - celebrating your achievements.
We welcome diverse talent and encourage applications from people of all backgrounds and life experiences. Whether you’re returning to work, exploring a new career path, or seeking a new challenge—you belong here.
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
Ready to start your journey? Apply now and help us deliver excellence at the heart of Le Shuttle (Eurotunnel).
Security and Customer Service Officer employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security and Customer Service Officer
✨Tip Number 1
Get to know the company! Research Carlisle Support Services and Le Shuttle. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with passengers, think of scenarios where you might need to handle difficult situations. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Security and Customer Service Officer
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight any customer service or security experience you have that relates to the role. We’re looking for candidates who can manage both vehicles and passengers, so connect your past roles to what we do at Le Shuttle.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it professional yet personable.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to navigate!
How to prepare for a job interview at Carlisle Support Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Security and Customer Service Officer. Familiarise yourself with the responsibilities, such as managing passenger interactions and ensuring safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of passenger interaction, be ready to share examples from your past experiences where you provided excellent customer service. Think of challenging situations you've faced and how you handled them. This will demonstrate your ability to stay calm under pressure and your commitment to delivering a positive experience.
✨Flexibility is Key
The job requires working various shifts, so be prepared to discuss your availability. Highlight your flexibility and willingness to adapt to different schedules. This shows that you’re ready to meet the demands of a busy environment and can contribute positively to the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
