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- Tasks: Ensure the safety and security of trains and stations while providing excellent customer service.
- Company: Join Carlisle, a leading support services brand working with top UK brands.
- Benefits: Competitive pay, pension scheme, discounts, and ongoing training opportunities.
- Why this job: Be a vital part of the transport network and make a difference in public safety.
- Qualifications: SIA DS Licence and strong communication skills required.
- Other info: Flexible hours with opportunities for career progression in a dynamic environment.
# Revenue Security Officer## Job IntroductionArriva Rail London is the train operating company responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL). Arriva Rail London is part of the Arriva Group, a leading provider of passenger transport in Europe, employing around 40,000 people and delivering around 1.2 billion passenger journeys across 13 European countries.**The Benefits:**A competitive hourly pay rate (paid monthly).Access to Company Pension Scheme after qualifying period.Health and Wellbeing Plans.Wagestream – financial flexibility and instant access to earned and authorised wages.Fizz Benefits – discounts, rewards, and benefits, helping you save money every day.Employee Assistance Program.Refer a Friend Scheme.Funded SIA top up training.Full induction, ongoing training and career development.Carlisle Support Services are looking for Revenue Security Officers to maintain the security of both trains and the train station environment at all times. This is a varied role supporting our client Arriva Rail London (ARL) on their overground stations. This role involves early starts and late finishes and the hours/shift pattern will be discussed at interview.You will provide a high visibility presence for the reassurance of the public, ARL personnel and other key stakeholders, reporting all relevant incidents appropriately and to the appropriate people as soon as possibleYou will act as an ambassador for ARL, providing customer care support to passengers.You will provide a high-profile presence on train reassurance patrols, static reassurance duties at stations and assist in carrying out revenue blocks at stations.You will carry out on train ticket checks and support with British Transport Police initiatives.**Duties may include but are not limited to:****Security**To provide security of train, premises, personnel and equipment at all times.To provide detailed reports of stations surveyed and keep accurate patrol and incident logs in line with procedures.To provide high visibility reassurance at Revenue blocks, crowd control and emergency situations.To maintain official access to ARL premises and identify incidents or ticketless travel.**Key tasks**To perform high visibility reassurance patrols on the ARL network, providing accurate and polite information to members of the public.To complete paperwork in accordance with contractual obligations and Department for Transport requirements.To provide assistance to ARL staff with security incidents, evacuations, breakdowns or accidents.Liaise with the emergency services and record accurate log, incident, collar and crime numbers.**Revenue**Revenue checks is a key element of your duties and should be conducted on trains, when travelling to stations and at static locations.Assist ARL employees in revenue disputes and carry out duties on the network as stated within the relevant bye-laws.**Information & Communication**To provide accurate and articulate information to the public, ARL employees and other service stakeholders, accurately input relevant data concerning crime statistics in the appropriate log books and follow up where necessary within agreed timescales.To facilitate the flow of information within ARL, British Transport Police and Carlisle including shift handovers.**Health & Safety**To follow, promote and deliver ARL Health & Safety procedures, emergency evacuation procedures/policy and instructions at all timesBe well versed with station layout and location of emergency equipment, platform emergency train stops, passenger alarms and emergency exitsProvide timely calls for appropriate assistance when necessary i.e. Ambulance, Police, Fire Services and Control,**You will need:**SIA DS Licence.5 years checkable work history.Ability to meet Railway Safety Accreditation Scheme requirements.Ideally some experience working within a network rail environment and as part of a team.People and communication skills, ability to establish and maintain relationships with the client and customer.Reliability and flexibility, smart in appearance and professional at all times.Full site induction and training will be provided to successful applicants.**This is us**Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, ExCel London, Southbank Centre, Ascot Racecourse, Royal Hospital Chelsea and many more.Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security, cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.**Equality, Diversity and Inclusion**At Carlisle, we are committed to Equality, Diversity and Inclusion in all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.If you think you have what it takes to join our team, please apply now. #IHPSTH| OpenStreetMap contributors### Revenue Security Officer* **Salary** £14.40 – £14.40* **Frequency** Monthly* **Job Reference** carlisless/TP/28/1888* **Contract Type** Temporary/Casual* **Closing Date** 25 October, 2025* **Job Category** Security* **Business Unit** Arriva Rail London RSO* **Location** Romford, United Kingdom* **Posted on** 25 September, 2025### Spread the word### Jobs in the same category #J-18808-Ljbffr
Revenue Security Officer employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Security Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Arriva Rail London. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for security roles. Think about your past experiences and how they relate to the duties of a Revenue Security Officer. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've handled security situations or provided excellent customer service in the past. This will help us see how you'd fit into the team at Arriva Rail London.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Revenue Security Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Revenue Security Officer. We want to see how you can bring value to our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your relevant experience and why you're a great fit for the job. We appreciate brevity!
Show Your Enthusiasm: Let your passion for the role shine through in your application. We love candidates who are excited about the opportunity to work with us and contribute to the safety and security of our passengers.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Carlisle Support Services
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Revenue Security Officer. Familiarise yourself with the key tasks mentioned in the job description, such as conducting revenue checks and providing high visibility reassurance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves interacting with the public and liaising with various stakeholders, it's crucial to demonstrate your communication skills during the interview. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will highlight your ability to maintain professionalism and provide accurate information.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle emergencies. Think about past experiences where you had to act quickly or manage a difficult situation. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Dress the Part
First impressions matter, especially in a security role. Dress smartly and professionally for your interview to reflect the standards expected of a Revenue Security Officer. This not only shows respect for the interviewers but also demonstrates your understanding of the importance of appearance in the role.
