Relief Security Officer - West Yorkshire Bus Stations

Relief Security Officer – West Yorkshire Bus Stations

Join to apply for the Relief Security Officer – West Yorkshire Bus Stations role at Carlisle Support Services.

Overview

Area Relief Security Officer – West Yorkshire

Reports to: Contract Security Manager

Hours: Varied – 06:00 to 01:00, Monday to Sunday

Shift Pattern: No set pattern

Rate of pay: £12.60 – £13.60 per hour, depending on role

We have an exciting opportunity for Area Relief Security Officers to join our team as Area relief officers at bus stations in West Yorkshire. This will cover sites including Pontefract, Castleford, Huddersfield, Leeds, Dewsbury, Bradford, Halifax & Keighley, with responsibilities including holidays and sickness coverage, with potential to lead to a full-time permanent role.

The ideal candidate will have a driving licence and access to a reliable vehicle to commute to bus stations.

Our Client

With sites across West Yorkshire, you will work as part of a site-based team contributing toward the safe and positive environments within the bus stations managed by the West Yorkshire Combined Authority.

Purpose of the Role

To ensure all visitors at bus stations receive a welcoming, efficient, knowledgeable and friendly service, promoting the West Yorkshire Combined Authority by providing a safe environment for all to enjoy.

Person Specification

• Have an enthusiastic demeanour at all times
• Pro-active attitude in everything you do – solve the problem before it is raised
• Ability to work with all partner Service providers to present a unified team
• Exceptional customer service skills; able to assist visitors in a helpful, courteous and confident manner
• Good communication skills; able to communicate clearly and logically in face-to-face situations
• Appreciation of safe working practices with ability to implement company policy and procedures and ensure adherence
• Personal presentation to a high standard at all times

Key Responsibilities

• Be proactive to ensure expected standards of the Combined Authority bus stations and staff are met
• Respond to incidents, situations and problems promptly
• Prevent acts that may cause offence or distress to patrons and monitor health and safety of areas
• Move on any buskers, beggars and rough sleepers
• Prevent cyclists from riding or chaining bicycles within the premises
• Provide local transport information to station users

General Responsibilities

• Build positive relationships with the client and stakeholders of the Combined Authority
• Ensure all client queries and complaints are dealt with in a timely and effective manner; keep the Contract Security Manager & Bus Station Manager (Client) fully informed
• Be responsible for your uniform and ensure it is clean and in good condition

Attributes

• Punctual
• Smart and courteous at all times
• Passion for providing good customer service
• Excellent communication skills
• Strong awareness of security procedures

What We’ll Give You

The opportunity to grow and be your best self, to learn and develop through accredited training at an iconic venue, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards.

Benefits

• Health and Wellbeing Plans
• Discounts and cashbacks
• Employee Assistance Program
• Access to Wagestream
• Refer a Friend Scheme

We are committed to continually developing and improving our package of pay and benefits, ensuring we attract and retain the best people and provide ways to enhance health, wellbeing, and quality of life for all colleagues.