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- Tasks: Join us as a Matchday Steward, scanning tickets and directing fans at Manchester United matches.
- Company: Carlisle Support Services partners with top UK brands, including Manchester United, to deliver exceptional event support.
- Benefits: Enjoy competitive pay, flexible hours, and access to perks like discounts and a pension scheme.
- Why this job: Be part of the excitement on match days while gaining valuable experience in events and customer care.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to obtain a Level 2 NVQ in Spectator Safety.
- Other info: Work a minimum of 20 home games per season with ongoing training and career development opportunities.
Overview
Matchday Steward – Carlisle Support Services, working in partnership with Manchester United Football Club. Carlisle Support Services is seeking enthusiastic, reliable, and dedicated individuals to join our team for match/event days. Full training and ongoing support are provided.
Location
Sir Matt Busby Way, Old Trafford, Manchester M16 0RA
Pay and Hours
Pay: £12.60 per hour
Hours: Casual basis on match/event days with flexibility around other commitments. Minimum commitment of 75% of fixtures at the venue, with the opportunity to work a minimum of 20 home games per season. Football and events take place in the evenings and weekends.
Role and Responsibilities
- Scanning tickets
- Directing spectators
- Monitoring crowds
- Managing queues
Requirements and Training
As an event steward, you must hold, be enrolled on, or be willing to pursue Level 2 NVQ in Spectator Safety. The company will fund and enrol you on the course.
The ideal candidate
- Reliable, punctual, flexible, and smart in appearance
- Friendly, approachable, and professional
- Enthusiastic and motivated to do a great job
- Ideally some experience in events or customer care
- Level 2 certificate in Spectator Safety, or willingness to obtain the qualification (funded by us)
- Willing to work at other Carlisle Events venues across the region (desirable)
Benefits
- Competitive hourly rate of pay – paid monthly
- Access to Company Pension Scheme after qualifying period
- Health and Wellbeing Plans
- Wagestream – instant access to earned wages
- Clear Career Pathways with opportunities for progression
- Fizz Benefits – discounts, rewards, and benefits
- Full induction, ongoing training, and career development
- Quality kit and uniform
- Employee Assistance Program
- Refer a Friend Scheme
About Us
Join a growing market-leading brand of support services working with UK brands and venues. Carlisle currently employs over 5,000 staff across events, security, cleaning, and facilities support services.
Equality, Diversity, and Inclusion
We are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. People are judged on merit and ability.
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Matchday Steward employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Steward
✨Tip Number 1
Familiarise yourself with Manchester United Football Club and its matchday operations. Understanding the club's culture and values will help you connect better with the team and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Network with current or former stewards at events or through social media platforms. They can provide valuable insights into the role and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 3
Be prepared to showcase your customer service skills during any informal interactions or interviews. Highlighting your ability to handle crowds and manage queues effectively will set you apart from other candidates.
✨Tip Number 4
Stay flexible with your availability, as matchdays can vary. Showing that you can commit to a minimum of 75% of fixtures will make you a more attractive candidate for the role.
We think you need these skills to ace Matchday Steward
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Matchday Steward. Highlight your relevant experience in customer care or events in your application.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the role. Emphasise any previous work in events, customer service, or similar positions to show you’re a great fit.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Manchester United Football Club and how you can contribute to their events.
Highlight Your Flexibility: Since the role requires working on match/event days, emphasise your availability and willingness to commit to 75% of fixtures. This shows your dedication and reliability as a candidate.
How to prepare for a job interview at Carlisle Support Services
✨Show Your Enthusiasm
As a Matchday Steward, enthusiasm is key. Make sure to express your passion for football and events during the interview. This will demonstrate your motivation and commitment to providing excellent service.
✨Highlight Relevant Experience
If you have any previous experience in customer care or events, be sure to mention it. Even if it's not directly related, showcasing your ability to handle crowds and provide assistance can set you apart from other candidates.
✨Dress Smartly
First impressions matter! Dress smartly for your interview to reflect the professional image expected of a steward. This shows that you take the role seriously and are ready to represent the company well.
✨Ask Questions
Prepare some thoughtful questions about the role and the company. This not only shows your interest but also helps you understand what is expected of you as a Matchday Steward. It’s a great way to engage with the interviewer.
