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- Tasks: Lead the front-of-house team and create unforgettable guest experiences.
- Company: Top hospitality and venue management company in Luton.
- Benefits: Performance bonuses, holiday increases, and a vibrant work environment.
- Why this job: Shape guest experiences and elevate service standards in a dynamic setting.
- Qualifications: 2-5 years in management with a passion for exceptional service.
- Other info: Join a supportive team focused on excellence and growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading hospitality and venue management company in Luton is looking for a Guest Relations Manager to oversee front-of-house operations at Olympia. The role requires strong leadership, exceptional customer service skills, and the ability to foster a positive guest experience.
Responsibilities include:
- Managing the reception team
- Enhancing service standards
- Ensuring seamless interaction across departments
The ideal candidate will have 2-5 years in a management role and a passion for service excellence, benefiting from perks like performance bonuses and holiday increases.
Head of Guest Experience & Front‑of‑House in Luton employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Guest Experience & Front‑of‑House in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at venues similar to Olympia. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your leadership skills and how you've enhanced service standards in previous roles.
✨Tip Number 3
Research the company! Understand their values and what makes their guest experience unique. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like Head of Guest Experience & Front-of-House. Plus, it shows you're proactive and serious about joining the team!
We think you need these skills to ace Head of Guest Experience & Front‑of‑House in Luton
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let us see your enthusiasm for guest experience and service excellence. Share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for guests.
Highlight Your Leadership Skills: We want to know about your leadership style! In your application, mention any management experience you have, especially in front-of-house operations. Talk about how you've motivated teams and improved service standards in the past.
Tailor Your Application: Make sure your application speaks directly to the role of Guest Relations Manager. Use keywords from the job description and relate your skills and experiences to the responsibilities listed. This shows us that you’ve done your homework!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Carlisle Support Services
✨Know the Company Inside Out
Before your interview, make sure you research the hospitality and venue management company thoroughly. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Guest Experience & Front-of-House, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or improved service standards. Be ready to discuss how you can inspire and motivate your reception team to deliver exceptional customer service.
✨Demonstrate Your Customer Service Passion
This role is all about enhancing guest experiences, so be prepared to share your passion for customer service. Think of specific instances where you've gone above and beyond for guests, and how you plan to implement similar strategies at Olympia.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to guest experience and how they measure success. This shows that you're not just interested in the job, but also in contributing to the company's goals and culture.
