Security Supervisor – Public Realm in London

Join to apply for the Security Supervisor – Public Realm role at Carlisle Support Services.

Benefits

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top‑up training from our own team of in‑house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards – celebrating your achievements.
• Excellent hourly pay rate.

The Role

Carlisle Support Services is working with Olympia, our prestigious new client in West London, and we’re looking for motivated, approachable, and dependable people to join our team. As a Public Realm (Response) Security Supervisor, you will lead and coordinate Public Realm Response Officers to ensure a safe, secure, and welcoming environment across Olympia’s public and external spaces. You will oversee patrols, manage incidents, and support public engagement while maintaining high professional standards and operational readiness in alignment with estate security requirements.

We’re Looking For People Who Are

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Hands on and like to lead by example.
• Experienced in customer-facing roles.
• At least 18 years old – licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• SIA Guarding or Door Supervision licence holders.
• Able to work full‑time shifts covering days, nights, and weekends.

Your Core Responsibilities Will Include

• Operational Leadership & Team Supervision
  • Lead, coordinate, and supervise the Public Realm Response Officers across the shift, ensuring consistent coverage and performance across the estate’s external zones.
  • Conduct daily briefings, assign patrol zones, and manage dynamic deployment based on footfall, events, and threat levels.
  • Monitor officer conduct, appearance, and engagement with the public, ensuring adherence to Olympia’s professional standards.
• Patrol Oversight & Perimeter Security
  • Oversee the execution of proactive foot patrols across public plazas, walkways, external entrances, and perimeter fencing.
  • Ensure patrols are logged, verified, and adjusted in response to operational intelligence or incidents.
• Incident Command & Escalation
  • Act as the on‑ground incident commander for all public realm incidents, including suspicious packages, anti‑social behaviour, medical emergencies, and fire alarms.
  • Coordinate with the Control Room, emergency services, and estate management to ensure timely and effective resolution.
• Public Engagement & Conflict Management
  • Support officers in managing interactions with the public, including de‑escalating confrontations and addressing complaints or concerns.
  • Ensure officers deliver a visible, approachable, and reassuring presence in line with Olympia’s public‑facing ethos.
  • Liaise with event organisers, tenant representatives, and facilities teams to align public realm security with operational needs.
• Threat Monitoring & Intelligence Sharing
  • Monitor for signs of hostile reconnaissance, protest activity, or emerging threats in the vicinity.
  • Gather and relay intelligence to the Control Room and Security Management Team for situational awareness and risk mitigation.
  • Support implementation of counter‑terrorism initiatives through officer deployment and public engagement.
• Compliance, Reporting & Documentation
  • Review and submit incident reports, patrol logs, and shift summaries to the Security Operations Manager.
  • Support audits, inspections, and investigations as required.
• Training, Development & Performance Management
  • Deliver on‑the‑job coaching and scenario‑based training to Public Realm Officers.
  • Identify performance issues and escalate disciplinary concerns in line with contract management procedures.
  • Promote continuous improvement through feedback, lessons learned, and operational reviews.
• Technology & Equipment Oversight
  • Ensure officers correctly use radios, body‑worn video, patrol verification systems, and mobile reporting tools.
  • Report faults or equipment issues to the Control Room Supervisor or Technical Support Team.

Skills & Experience

• Able to successfully motivate and lead a team in a fast‑paced mixed-use environment.
• 5 years of checkable work and address history.
• Experienced in customer‑facing roles and busy working environments.
• Supervisory experience covering a range of security settings is desirable.
• A team player, flexible and supportive, putting team goals first.
• Effective people skills, able to interact with colleagues, customers, and members of the public in a positive and professional manner.

Key Behaviours and Competencies

• Ability to remain calm under pressure.
• Attention to detail.
• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Punctual, dependable, assured, and smart in appearance.
• Enthusiastic and motivated to do a great job.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks, are part of a network of over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, equality, diversity, and inclusion is a core focus in all areas of employment. We actively encourage applications from underrepresented groups and judge all candidates on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions, and we foster a culture where employees feel appreciated and valued at work. We always treat each other fairly and with dignity and respect.