Post Room Supervisor in London

Our Customer - Olympia

We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC, a new 3,800-capacity live music venue managed by AEG Presents; the British Airways Theatre, London’s largest purpose-built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization; two hotels operated by citizenM and Hyatt Regency; 30 restaurants, bars and eateries; Wetherby Pembridge, a new co-educational senior school; a boutique gym by 1Rebel, 550,000 sq. ft of offices boasting some of the largest terraces in London, as well as new public spaces for visitors to enjoy.

The Benefits

• Flexible financial support with instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.
• Excellent hourly pay rate.

Role Overview

The Post Room Supervisor will oversee the secure and efficient handling of all mail and parcels, ensuring timely delivery and adherence to standard procedures. This will involve supervising and supporting the post room team, managing security screening, and responding to any suspicious items. The role also involves maintaining accurate records and coordinating with various departments and organisations across the estate to ensure smooth and efficient operations.

We’re proud to support a diverse workforce and we welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to demonstrate and develop their management skills. Join our team and help to make a positive impact.

We’re Looking For People Who Are

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Hands on and like to lead by example.
• Experienced in customer-facing roles.
• Punctual, dependable, flexible, and assured.
• Previous experience in managing a team within a Post Room environment is required.

This role will commence before the Post Room goes live so your knowledge and experience will be instrumental in the set-up stage, helping to ensure we create an efficient, and effective Post Room operation. What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

Your Core Responsibilities Will Include

• Operational Oversight & Workflow Management
  • Lead the day-to-day operations of the estate’s post room, ensuring the secure, efficient, and timely handling of all incoming and outgoing mail, parcels, and courier deliveries.
  • Allocate tasks and supervise a team of post room operatives, ensuring adherence to SOPs.
  • Coordinate delivery schedules with tenants, estate departments, and external couriers to minimise disruption and ensure service continuity.
• Security Screening & Threat Detection
  • Oversee the operation of all mail screening technologies, including x-ray machines.
  • Ensure all incoming items are screened in accordance with estate security protocols and NaCTSO guidance for mail handling.
  • Respond to suspicious packages or screening anomalies by initiating lockdown procedures, evacuations, or escalation to the Control Room and emergency services.
• Compliance & Risk Management
  • Maintain secure custody of sensitive or high-value items, including legal documents, confidential materials, and controlled deliveries.
• Team Leadership & Training
  • Supervise, mentor, and support post room staff, ensuring professional conduct, accuracy, and vigilance.
  • Deliver or coordinate training on:
  • Mail screening procedures
  • Suspicious package identification
  • Emergency response protocols
  • Use of x-ray and detection equipment
  • Conduct performance reviews and support staff development.
• Technology & Equipment Oversight
  • Ensure all screening and handling equipment is operational, calibrated, and maintained.
  • Report faults or maintenance needs to the Control Room Supervisor or Technical Support Team.
  • Maintain logs of equipment checks, screening results, and maintenance records.
• Documentation & Reporting
  • Maintain accurate records of all inbound and outbound items, including timestamps, recipient details, and screening status.
  • Produce incident reports, screening logs, and audit trails for internal and external review.
  • Support investigations or audits by providing documentation and procedural evidence.
• Interdepartmental Coordination
  • Liaise with estate departments (e.g., hotel, school, office tenants, event teams) to coordinate secure deliveries and collections.
  • Manage access permissions for delivery personnel and ensure compliance with estate access control policies.
• Emergency Preparedness
  • Act as the designated lead for post room emergencies, including suspicious package response, fire alarms, or evacuation scenarios.
  • Ensure all team members are trained in emergency procedures and participate in regular drills.

Skills & Experience

• Able to successfully motivate and lead a team in a fast-paced mixed-use environment.
• SIA Door Supervision licence holder – desirable but non-essential.
• 5 years checkable work and address history.
• Experienced in customer-facing roles and busy working environments.
• Supervisory experience within a post room setting.
• A team player, flexible and supportive, putting team goals first.
• Effective people skills, able to interact with colleagues, customers, and members of the public in a positive and professional manner.

Key Behaviours and Competencies

• Ability to remain calm under pressure.
• Attention to detail.
• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Punctual, dependable, assured, and smart in appearance.
• Enthusiastic and motivated to do a great job.

Previous experience in a Post Room supervisory role is important, but what’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a skilled and valued member of the Carlisle team that supports Olympia.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.