Loading Bay Security Supervisor in London

Our Customer — Olympia is one of London's most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary, adding new spaces alongside its heritage halls and brands including British Airways ARC, a 3,800-capacity live music venue, the British Airways Theatre, two hotels (citizenM and Hyatt Regency), 30 restaurants and eateries, Wetherby Pembridge, a new senior school, a boutique gym by 1Rebel, 550,000 sq. ft of offices, and new public spaces for visitors.

The Logistics Supervisor at Olympia is responsible for the effective management and leadership of the Logistics Security Officers, ensuring the safety and security of the logistics and loading bay area. This role involves overseeing daily operations, coordinating team activities, ensuring compliance with security protocols, and acting as the primary point of contact for logistics security matters. The Supervisor will foster a culture of professionalism, service excellence, and continuous improvement within the team. As part of a skilled team of SIA licensed security and customer service professionals, you will be motivated, approachable, flexible, and dependable. You will demonstrate service excellence through all interactions with stakeholders, including our customer, resident businesses, and members of the public. This role is about more than just security; it's about making a difference through supporting our customers in their local community, providing a warm welcome, reassuring presence, and creating a safe environment for all.

We're Looking For People Who Are:

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in supervising a small team.
• At least 18 years old — licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• Ideally SIA Guarding or Door Supervision licence holders.
• SIA CCTV licence holders.
• Able to work 12-hour shifts covering days, nights and weekends.

Your Core Responsibilities Will Include:

• Team Leadership & Supervision: Lead, motivate, and support the team of Logistics Security Officers, ensuring high standards of performance and conduct. Coordinate shift schedules, manage attendance, and oversee daily deployment of officers. Provide coaching, training, and ongoing development to team members. Conduct regular briefings and debriefings to ensure effective communication and operational readiness.
• Operational Oversight: Oversee all aspects of access control, vehicle screening, and goods movement within the loading bay ensuring chain of custody integrity. Ensure compliance with estate security protocols, including ANPR, CCTV, and visitor management systems. Monitor and review incident reports, logs, and handover notes for accuracy and completeness. Coordinate high-risk or high-value deliveries, implementing enhanced security measures as required.
• Stakeholder Engagement: Liaise with delivery personnel, contractors, facilities teams, tenant representatives, and the Control Room to ensure smooth logistics operations. Manage the coordination of high-risk or high-value deliveries with enhanced security measures as required. Act as the escalation point for incidents, emergencies, or operational challenges in the loading bay. Represent the security team in meetings with Olympia management and other stakeholders.
• Health, Safety & Compliance: Enforce health and safety protocols, including vehicle movement control, pedestrian segregation, and PPE compliance. Lead emergency response efforts in the loading bay, coordinating with emergency services as needed. Support audits, compliance checks, and investigations by providing documentation and guidance.
• Continuous Improvement: Identify opportunities to enhance security processes, team performance, and customer service. Promote a positive team culture focused on learning, growth, and service excellence.
• Documentation & Reporting: Ensure the team maintains accurate logs of all vehicle entries, deliveries, incidents, and inspections using digital reporting tools. Check completed incident reports and handover notes, ensuring these activities are managed in a timely and professional manner. Support audits and compliance checks by providing documentation and access to records.
• Compliance & Professional Standards: Uphold Olympia's standards of appearance, conduct, and confidentiality. Ensure the team receives regular training on vehicle screening, emergency response, and estate-specific procedures.

Skills & Experience:

• Proven experience in a supervisory role within a security, logistics, or similar environment.
• SIA Door Supervision license holder.
• 5 years of checkable work and address history.
• Strong people management and leadership skills.
• Experience in customer-facing roles and busy working environments.
• Knowledge of loading bay, gatehouse, corporate, commercial, retail, or events security is desirable.
• Excellent communication, coordination, and problem-solving abilities.
• Ability to remain calm under pressure and make sound decisions.
• Attention to detail and commitment to professional standards.
• Flexible, supportive, and committed to team goals.

Key Behaviours and Competencies:

• Leadership and team-building skills.
• Professional, approachable, and service-oriented.
• Calm, decisive, and resilient under pressure.
• Motivated to drive continuous improvement and high standards.
• Committed to equality, diversity, and inclusion.

Previous experience in a supervisory role within a Logistics/Loading Bay is important, but what's just as important is your enthusiasm and willingness to motivate, support and develop your team. We will provide all the training and support you need to succeed. Our goal is to help you to become a skilled and valued member of the Carlisle team that supports Olympia.

About Us:

We're proud to work with some of the UK's most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We're committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion:

Equality, diversity, and inclusion are a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect. We are creating an environment where we can all do something amazing for the company and ourselves.