Loading Bay Security Officer

Our Customer - Olympia

We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC, a new 3,800-capacity live music venue managed by AEG Presents; the British Airways Theatre, London’s largest purpose-built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization; two hotels operated by citizenM and Hyatt Regency; 30 restaurants, bars and eateries; Wetherby Pembridge, a new co-educational senior school; a boutique gym by 1Rebel, 550,000 sq. ft of offices boasting some of the largest terraces in London, as well as new public spaces for visitors to enjoy.

The Role

The Logistics Security Officer at Olympia ensures the safety and security of the logistics and loading bay area. Responsibilities include monitoring vehicular access, verifying driver credentials, inspecting vehicles and cargo, and coordinating loading operations. This role requires professionalism, attention to detail, and effective communication skills to maintain a secure and welcoming environment for all stakeholders.

As part of a skilled team of SIA licensed security and customer service professionals, you will be motivated, approachable, flexible, and dependable. You will demonstrate service excellence through all interactions with stakeholders, including our customer, resident businesses, and members of the public. This role is about more than just security; it’s about making a difference through supporting our customers in their local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all.

We’re Looking For People Who Are:

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in supervising a small team.
• At least 18 years old - licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• Ideally SIA Guarding or Door Supervision licence holders.
• SIA CCTV licence holders.
• Able to work 12-hour shifts covering days, nights and weekends.

Your Core Responsibilities Will Include:

• Access Control & Vehicle Screening
  • Monitor and control all vehicular access to the loading bay, ensuring only authorised deliveries, contractors, and service vehicles are permitted entry.
  • Verify driver credentials, delivery manifests, and vehicle details using ANPR systems, access control terminals, and visitor management platforms.
  • Conduct visual inspections and, where required, assist with screening of vehicles and cargo in accordance with estate security protocols.
• Security of Goods-In and Goods-Out
  • Oversee the secure movement of goods entering and exiting the estate via the loading bay, ensuring chain-of-custody integrity.
  • Prevent unauthorised removal of property or materials by verifying documentation and matching items to approved manifests.
  • Monitor for signs of tampering, theft, or suspicious packages and report immediately to the Control Room.
• Surveillance & Monitoring
  • Maintain situational awareness of the loading bay area through direct observation and CCTV monitoring.
  • Identify and report suspicious behaviour, loitering, or unauthorised access attempts in or around the loading zone.
  • Ensure all security systems (e.g., ANPR, CCTV, intercoms) are operational and report faults promptly.
• Coordination & Communication
  • Liaise with delivery personnel, contractors, facilities teams, and tenant representatives to coordinate safe and efficient loading operations.
  • Maintain constant communication with the Control Room and other security personnel via radio and digital platforms.
  • Support coordination of high-risk or high-value deliveries with enhanced security measures as required.
• Health, Safety & Emergency Response
  • Enforce loading bay safety protocols, including vehicle movement control, pedestrian segregation, and PPE compliance.
  • Respond to incidents such as vehicle accidents, spills, or fire alarms in the loading area, and initiate emergency procedures as needed.
  • Assist emergency services with access and information during incidents affecting the loading zone.
• Documentation & Reporting
  • Maintain accurate logs of all vehicle entries, deliveries, incidents, and inspections using digital reporting tools.
  • Complete incident reports and handover notes in a timely and professional manner.
  • Support audits and compliance checks by providing documentation and access to records.
• Compliance & Professional Standards
  • Uphold Olympia’s standards of appearance, conduct, and confidentiality.
  • Participate in regular training on vehicle screening, emergency response, and estate-specific procedures.

Skills & Experience

• Able to operate individually and as part of a team in a fast-paced environment.
• SIA Door Supervision licence holder.
• 5 years checkable work and address history.
• Experienced in customer-facing roles and busy working environments.
• Experience covering a range of settings is desirable i.e. loading bay, gatehouse, corporate, commercial, retail, events.
• A team player, flexible and supportive, putting team goals first.
• Effective people skills, able to interact with colleagues, customers, and members of the public in a positive and professional manner.

Key Behaviours and Competencies

• Ability to remain calm under pressure.
• Attention to detail.
• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Punctual, dependable, assured, and smart in appearance.
• Enthusiastic and motivated to do a great job.

Previous experience in a Security Officer role is important, but what’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a skilled and valued member of the Carlisle team that supports Olympia.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.