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- Tasks: Ensure safety and security at exciting events while providing top-notch customer service.
- Company: Join Carlisle Events, a leader in staffing solutions for major UK venues.
- Benefits: Earn competitive pay, enjoy flexible hours, and access career development opportunities.
- Why this job: Be part of iconic events and make a real difference in spectator safety.
- Qualifications: Must be 18+, hold or be enrolled in Level 2 Spectator Safety qualification.
- Other info: Great progression routes and recognition schemes to celebrate your hard work.
The predicted salary is between 13 - 16 £ per hour.
About Us
Carlisle Events is a leading supplier of staffing solutions; and have been providing Stewarding, Security and Event Operations to some of the UK's premier entertainment and sporting venues for more than twenty years. As part of our Events team you will play a key part in enhancing the customer experience for event days at our client's prestigious venue. Our event staff work hard providing a visible reminder that safety is our number one priority for visitors and staff, all whilst maintaining extremely high levels of customer service.
Role Overview
We are seeking well-presented, articulate and reliable personnel to work at a variety of events held at football and rugby stadia across the North, home to some of the most iconic names in English football, rugby and a variety of one-off events such as music concerts. You will be working for our clients at their world-class venues in the North. As an Event Steward, your main role will be to ensure the safety and security of everyone attending events at the stadium. This could include, but is not limited to:
- Scanning tickets
- Directing spectators
- Monitoring crowds
- Managing queues
At some of our client's venues, such as Huddersfield Town's Accu Stadium; Burnley FC's Turf Moor and Manchester United's Old Trafford, we are also able in specialist roles such as VIP Hospitality and Players' Areas. We have excellent progression routes available, including supervisory level roles, and similar roles at some of our other event venues. If wanted, we are also able to offer opportunities to work at some of our iconic event venues across the UK, including similar roles at venues in Liverpool, Leeds, Burnley, Manchester and Huddersfield – as well as further afield if you are willing to travel (funded) to some of the UK's most iconic events and venues such as Aintree's Grand National, concerts at M&S Bank Arena, Cheltenham Racecourse, Ascot Racecourse, Tottenham Hotspur and at stations across the TransPennine Express network for events taking place.
Role Requirements
Please ensure you read the below overview and requirements for this employment opportunity completely. We are looking for candidates that can commit to working a minimum of 75% of events held at one of our client venues, or, work across multiple sites. Flexibility and reliability are essential.
- You must be at least 18 years old
- You must hold a Level 2 qualification in Spectator Safety or be currently enrolled on this qualification
- Excellent communication skills and an aptitude for working with the public
- A friendly, approachable, and professional manner
- Previous experience in security/stewarding or customer care would be advantageous
Why Carlisle Events?
- Competitive Renumeration – As a recognised service provider under the Living Wage Foundation, we lead the way in promoting ethical labour practices and paying staff real living wage rates.
- Clear Career Pathways – We encourage personal development and offer cross-contract progression opportunities as well as apprenticeships to help staff fulfil their career aspirations. In doing so, 58% of newly created salaried roles in 2024 have been filled by internal candidates.
- Reward & Recognition – We have several recognition schemes in place to reward outstanding work undertaken by staff members across the organisation. Not only do we host our own awards ceremony, but also put people forward for industry awards to help them get the recognition they deserve.
As an Event Steward you must hold or be enrolled on a Level 2 in Spectator Safety. We will resume recruitment for new trainee stewards, to be enrolled on our own internal programme, in the new year.
Spectator Safety Steward - Events in Leeds employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spectator Safety Steward - Events in Leeds
✨Tip Number 1
Get to know the venues! Familiarise yourself with the layout of the stadiums and the specific roles you might be taking on. This will not only boost your confidence but also help you stand out during interviews.
✨Tip Number 2
Network like a pro! Attend events, connect with other stewards, and engage with event managers. Building relationships can lead to insider tips and even job opportunities that aren’t advertised.
✨Tip Number 3
Show off your customer service skills! During interviews or networking, share examples of how you've handled difficult situations or provided excellent service. This is key in the events industry where customer experience is everything.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Spectator Safety Steward - Events in Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for events and safety shine through! We want to see that you’re excited about the role and ready to contribute to a fantastic customer experience.
Tailor Your CV: Make sure your CV highlights relevant experience in stewarding, security, or customer service. We love seeing how your background aligns with our values and the specific requirements of the Spectator Safety Steward role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Carlisle Events.
How to prepare for a job interview at Carlisle Support Services
✨Know Your Role
Make sure you understand the responsibilities of a Spectator Safety Steward. Familiarise yourself with tasks like ticket scanning, crowd monitoring, and queue management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might be asked how you would handle difficult situations with spectators, so think of examples from past experiences where you successfully communicated under pressure.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards expected at events. A well-presented appearance can set you apart from other candidates.
✨Demonstrate Flexibility and Reliability
Be prepared to discuss your availability and commitment to working events. Highlight any previous experience where you had to be flexible or reliable, as these traits are essential for the role. Showing that you can adapt to different venues and schedules will make you a strong candidate.
