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For Companies At a Glance
- Tasks: Support customers, issue penalty fares, and manage ticket gates while ensuring a safe environment.
- Company: Join Carlisle Support Services, partnering with Northern Rail to make a difference.
- Benefits: Enjoy flexible financial support, health plans, discounts, and ongoing training for career growth.
- Why this job: Be part of a friendly team making a positive impact in your community.
- Qualifications: Friendly, dependable, and eager to learn; customer-facing experience is a plus.
- Other info: Part-time hours with opportunities for overtime and a supportive, inclusive workplace.
The predicted salary is between 10 - 15 £ per hour.
Overview
Revenue Protection Officer- Carlisle Support Services, proudly working in partnership with Northern Rail.
If the following job requirements and experience match your skills, please ensure you apply promptly.
The Benefits
- Health and Wellbeing Plans – including our family-friendly maternity policy.
- Flexible financial support with instant access to earned and authorised wages.
- Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Quality kit and uniform – so you feel comfortable and can perform your role effectively.
- Fully funded SIA top-up training from our own team of in-house trainers.
- Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
- Long service and recognition awards - celebrating your achievements.
The Role
We’re looking for motivated, approachable, and dependable people to join our team. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in rail. The successful candidates will work within a small, friendly team specifically targeting fare evasion. Issuing Penalty Fares and other reporting documents, and will be required to complete other documentation supporting strategies aimed at reducing ticketless travel. The delivery of high standards of customer service is therefore a key skill, as well as being able to deal with confrontation.
Location: HG1 1TE
Hours: part time shift, 15:00 - 19:00 Monday to Friday. Also the option of overtime is available.
Pay: £12.60 per hour.
We’re Looking For People Who Are
- Friendly, approachable, and professional in all interactions.
- Keen to learn, grow, and contribute to a positive team culture.
- Experienced in customer-facing roles or interested in building those skills.
- Punctual, dependable, flexible, and assured.
- Confident in using various devices and systems (we’ll provide the training).
- High level of honesty and integrity.
- Good standard of literacy and numeracy.
- Previous experience in a customer facing role is great, but if you haven’t, that’s fine. What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed.
Our goal is to help you to become a valued member of the Carlisle team.
Your Core Responsibilities Will Include
- Offering guidance, information, and a friendly face as a first point of contact for customers.
- Issuing of penalty fares to those travelling without the correct method of travel.
- Manage and control electronic ticket gates on the Station (Training provided).
- Help passengers who require extra support, guidance or advice.
- Being a smart, approachable, and proactive presence as a company representative.
- Managing and responding to incidents effectively while remaining calm under pressure.
- Building strong relationships as part of a supportive and professional team.
- Attend court where required to support the prosecution of those who face it due to travelling without correct payment for the journey.
- Ensure the ratio of gates is managed to keep the gates fully operational at all times, including changing the gate line flows at peak times.
- Assist customers who encounter difficulties using the gates, using discretion when needed.
- Work as directed by the Station Supervisor or Station Manager.
This role is about more than just Revenue Protection. It’s about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development, and recognition.
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.
Equality, Diversity, and Inclusion
At Carlisle, equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect. We also strive to maintain a safe and respectful workplace.
Revenue Protection Officer in Leeds employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer in Leeds
✨Tip Number 1
Get to know the company! Research Carlisle Support Services and Northern Rail. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with people, think of scenarios where you might need to handle difficult situations or provide support. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Revenue Protection Officer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Revenue Protection Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Your Personality: We want to see the real you! Don’t be afraid to let your friendly and approachable nature shine through in your written application. A bit of personality can go a long way in making your application stand out.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your main points are highlighted. This will help us quickly see why you’d be a great fit!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people and shows that you're serious about joining our team at Carlisle.
How to prepare for a job interview at Carlisle Support Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Revenue Protection Officer. Familiarise yourself with fare evasion strategies and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves interacting with customers, be prepared to discuss your previous experiences in customer-facing roles. If you don’t have direct experience, think of examples where you've demonstrated friendliness, approachability, and professionalism in other situations.
✨Prepare for Confrontation Scenarios
Given that dealing with confrontation is part of the job, think about how you would handle difficult situations. Prepare some examples of how you've managed conflict or stressful interactions in the past, focusing on your calmness and problem-solving skills.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
