At a Glance
- Tasks: Ensure safety and comfort for attendees with accessibility needs at exciting events.
- Company: Join Carlisle Events, a leader in staffing solutions for top UK venues.
- Benefits: Competitive pay, flexible hours, and career development opportunities.
- Other info: Opportunities for progression and work at iconic venues across the UK.
- Why this job: Be the face of memorable experiences at Huddersfield's Accu Stadium.
- Qualifications: Must be 18+, reliable, and have great communication skills.
The predicted salary is between 12.6 - 15.4 £ per hour.
Job Introduction
Accessibility Assistant - Matchdays at Accu Stadium
ABOUT US:
Carlisle Events is a leading supplier of staffing solutions; and have been providing Stewarding, Security and Event Operations to some of the UK's premier entertainment and sporting venues for more than twenty years. As part of our Matchday VIP Hospitality team you will play a key part in enhancing the customer experience for event days at our client's prestigious venue. Our event staff work hard providing a visible reminder that safety is our number one priority for visitors and staff, all whilst maintaining extremely high levels of customer service. At Carlisle, we concentrate on putting people first - our customers and our employees. This is your opportunity to join a company with great ambition and focus on doing things right.
ROLE OVERVIEW:
We are seeking well-presented, articulate and reliable personnel to work at a variety of events held at Huddersfield’s Accu Stadium, home to Huddersfield Town A.F.C and a variety of one-off events such as music concerts. As representatives of the respective sporting club and Carlisle Events - our teams demonstrate exceptional customer service acting as the face of the club, and taking every opportunity to make attendees visit to Accu Stadium's a memorable one.
You will be working for our client at their world class venue in Huddersfield. As an Accessibility Assistant, your main role will be to ensure the safety and comfort of everyone attending events at Accu Stadium who may have additional accessibility requirements. This could include, but is not limited to:
- Scanning tickets and accreditation upon entry
- Assist spectators with accessibility requirements to enter and exit the venue safely
- Conduct pre-event safety checks of the accessible platforms areas
- Meet and greet with exceptional levels of welcoming customer service
- Assist in usage of the 'Terriers Together' Inclusion Room
- Support adherence and enforcement of licensing conditions
- Respond to any requests for assistance
- Take orders from spectators with accessible needs on behalf of the Catering Team
- Monitoring your designated area for hazards, litter etc
- Understand Personal Emergency Evacuation Plans (PEEPs)
We have excellent progression routes available, including Supervisory level roles, and similar roles at some of our other event venues. If wanted, we are also able to offer opportunities to work at some of our iconic event venues across the UK, including similar roles at venues in Liverpool, Leeds, Manchester and Huddersfield - as well as further afield if you are willing to travel (funded).
ROLE REQUIREMENTS:
ESSENTIAL
- Can commit to working a minimum of 80% of Football events held at the stadium
- Flexibility and reliability are essential
- You must be at least 18 years old
- Pass an Enhanced-level DBS check
- Excellent communication skills and an aptitude for working with the public
- A friendly, approachable, and professional manner
DESIREABLE
- Willingness to complete a Spectator Safety qualification (funded)
- Previous experience in a hospitality, events or sporting stadia environment
- Previous experience in working with customers with accessibility requirements
- Relevant qualifications
Benefits
- A competitive hourly rate, paid monthly
- Discounted Health & Wellbeing Plans
- Access to Stream - financial flexibility to instantly access your wages before pay day
- Carlisle Rewards - discounts, rewards, benefits and vouchers
- Employee Assistance Programme
- Refer-a-Friend scheme - with unlimited referrals
- Full induction, ongoing training, and genuine career development
Our hourly rates are paid for the hours you work, with holiday pay accrued separately and paid in addition. Some organisations advertise a higher 'inclusive' rate which already includes holiday pay. For example, a £13.45 salary plus holiday pay is worth over £15.00 comparatively. We make no deductions for admin, uniform, training or other costs - the rate you are offered is the rate you earn!
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
Matchday Accessibility Steward in Huddersfield employer: Carlisle Support Services
Carlisle Support Services is an excellent employer, offering a supportive work culture that prioritises safety and customer service. With full training provided and opportunities for career growth, employees can thrive in a dynamic environment while enjoying competitive pay and a structured shift pattern. Working in Haslingden not only allows you to make a meaningful impact on the community but also fosters a sense of belonging within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Accessibility Steward in Huddersfield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Carlisle Support Services.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Carlisle Support Services. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Matchday Accessibility Steward in Huddersfield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Carlisle Support Services.
How to prepare for a job interview at Carlisle Support Services
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Carlisle Support Services's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Carlisle Support Services offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
