Guest Services Receptionist

Our Customer – Olympia

We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC, a new 3,800‑capacity live music venue managed by AEG Presents; the British Airways Theatre, London’s largest purpose‑built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization; two hotels operated by citizenM and Hyatt Regency; 30 restaurants, bars and eateries; Wetherby Pembridge, a new co‑educational senior school; a boutique gym by 1Rebel, 550,000 sq. ft of offices boasting some of the largest terraces in London, as well as new public spaces for visitors to enjoy.

Role Overview

The Guest Services Receptionist is a high‑profile front‑of‑house position, setting the standard for exceptional service from the moment distinguished clients, business partners, tenants and VIP guests arrive, through to their departure. Working closely with the Guest Relations Manager, you will deliver a flawless, warm and intuitive reception experience—one that reflects the sophistication, exclusivity and elevated expectations of a world‑class corporate environment. You will be trusted to create a seamless journey for every guest, managing touchpoints with precision, discretion and genuine hospitality.

Key Responsibilities

• Deliver an elegant, professional and engaging front‑of‑house experience befitting a high‑end corporate venue
• Act as a confident and welcoming ambassador for Olympia London, ensuring service excellence at all times
• Manage visitor check‑in, access control and reception procedures with accuracy, security awareness and discretion
• Handle calls, enquiries, meeting room bookings, post and deliveries with efficiency and attention to detail
• Provide informed, accurate guidance on the estate, facilities, events and surrounding area
• Support guest flow, arrivals and departures to ensure a seamless, intuitive client journey
• Respond professionally to enquiries and minor complaints, demonstrating emotional intelligence and a solutions‑focused approach
• Capture guest feedback and escalate issues appropriately to maintain the highest service standards
• Maintain impeccable reception standards, documentation, and reporting, supporting operational excellence across teams

Skills & Experience

• Experience within corporate hospitality, luxury venues, premium hotels or high‑end front‑of‑house environments is highly desirable
• Outstanding communication and interpersonal skills, with an instinct for refined guest service
• Warm, polished and professional presentation, with the ability to excel under pressure
• Strong organisational skills and the ability to prioritise in a fast‑paced environment
• Confident using IT systems including email, booking platforms and visitor management tools

Key Behaviours & Competencies

• Genuine guest‑first mindset, always anticipating and elevating the guest experience
• Professional, polished and approachable with exceptional personal presentation
• Takes ownership of service delivery and demonstrates consistent pride in representing Olympia London
• Emotionally intelligent, adaptable and confident when liaising with high‑level stakeholders
• A supportive team player who contributes positively to a culture of excellence

The Benefits

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

Equality, Diversity and Inclusion

At Carlisle, equality, diversity and inclusion is central to everything we do. We actively encourage applications from underrepresented groups and judge all candidates solely on merit and ability. We treat everyone with dignity and respect, creating an environment where people feel valued and supported.