At a Glance
- Tasks: Ensure safety and deliver outstanding customer service to passengers and freight.
- Company: Join Carlisle Support Services, a leading provider in security and facilities management.
- Benefits: Competitive salary, ongoing training, wellness support, and career progression opportunities.
- Other info: Flexible shifts available in a dynamic team with recognition awards.
- Why this job: Make a real difference in a fast-paced environment while developing your skills.
- Qualifications: Must have SIA licence and excellent customer service experience.
The predicted salary is between 20790 - 25410 £ per year.
As a Security & Customer Service Officer, you'll play a vital role in ensuring the safety, security and smooth operation of both passenger and freight services.
Your responsibilities will include
- Delivering outstanding customer service to passengers throughout their journey.
- Conducting passenger, vehicle and freight security searches in line with security procedures.
- Maintaining a safe, secure and welcoming environment.
- Supporting the efficient movement of passengers and vehicles through the terminal.
- Working collaboratively with colleagues across multiple operational areas.
- Responding professionally and confidently in a busy, safety-critical environment.
- Following all security, health & safety and operational procedures.
- Whether you're looking to develop your career in security or build on your customer service experience, we'll provide the support and training to help you succeed.
- We're looking for professional, customer-focused Security & Customer Service Officers to join our team, helping to deliver a safe, secure and exceptional experience for thousands of passengers travelling through this unique operation every day.
If you enjoy working in a fast-paced environment where no two days are the same, this could be the perfect opportunity for you.
We're seeking enthusiastic, reliable individuals who are passionate about both customer service and security.
- A valid SIA Door Supervisor or Security Guard licence.(Mandatory)
- Previous experience in an SIA security role.
- Excellent customer service experience in a public-facing environment.
- Strong communication and interpersonal skills.
- A proactive, organised and professional approach.
- The ability to remain calm under pressure.
- Confidence working independently and as part of a team.
- Flexibility to work a variety of shifts across a 24/7, 365-day operation.
- A positive attitude and willingness to learn.
- Applicants must be at least 18 years old. Pre-Employment Requirements Successful applicants will be required to provide:
- A full 5-year employment and/or education history.
- Proof of Right to Work in the UK.
- A satisfactory DBS check.
- Completion of Counter Terrorism Check (CTC) clearance
- Overseas criminal record checks where applicable.
- A successful safety-critical medical assessment.
- Original identification documents as part of our comprehensive screening and vetting process.
Carlisle Support Services is proud to partner with Le Shuttle (Eurotunnel), one of Europe's most important transport links connecting the UK and France.
Carlisle Support Services is one of the UK's leading providers of security, events, cleaning and facilities management services.
With over 5,000 colleagues nationwide, we're proud to work with some of the UK's best-known organisations, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC Studioworks and many more.
When you join Carlisle, you're joining a company that invests in its people, values professionalism and creates opportunities for long-term career development.
- Competitive salary.
- Full induction and ongoing training.
- Structured career development and progression opportunities.
- Fully funded SIA Top-Up training delivered by our in-house trainers.
- Employee Assistance Programme supporting your mental, physical and financial wellbeing.
- Health and wellbeing initiatives, including family-friendly policies.
- Instant access to earned wages through our financial wellbeing platform.
- Retail, leisure and lifestyle discounts.
- High-quality uniform and equipment.
- £100 Refer a Friend bonus.
- Long service and employee recognition awards.
- #J-18808-Ljbffr
Security & Customer Service Officer in Folkestone employer: Carlisle Support Services
Carlisle Support Services is an excellent employer, offering a supportive work culture that prioritises safety and customer service. With full training provided and opportunities for career growth, employees can thrive in a dynamic environment while enjoying competitive pay and a structured shift pattern. Working in Haslingden not only allows you to make a meaningful impact on the community but also fosters a sense of belonging within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Security & Customer Service Officer in Folkestone
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security & Customer Service Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Carlisle Support Services. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security & Customer Service Officer candidates.
✨Directly Apply to Carlisle Support Services
Don’t forget to apply for the Security & Customer Service Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Carlisle Support Services.
We think you need these skills to ace Security & Customer Service Officer in Folkestone
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Carlisle Support Services. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Carlisle Support Services.
How to prepare for a job interview at Carlisle Support Services
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Carlisle Support Services.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Carlisle Support Services.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Carlisle Support Services.
