Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help create unforgettable experiences for racegoers at Cheltenham Racecourse.
- Company: Join Carlisle Support Services, a leader in event staffing.
- Benefits: Flexible hours, competitive pay, and career development opportunities.
- Why this job: Be part of thrilling events and meet new people while earning.
- Qualifications: No experience needed, just a friendly attitude and willingness to learn.
- Other info: Work in a vibrant environment with over 1 million visitors each season.
# Event Steward## Job IntroductionEvent Steward – Cheltenham Racecourse**We are seeking Birmingham based staff willing to work in Cheltenham for the upcoming events.****The Venue**Cheltenham Racecourse is a venue like no other, the home of Jump Racing. Join us for the 2025/2026 Season! With events like The November Meet Running from Friday 14th – Sunday 16th November 2025 and the prestigious Cheltenham Festival Running from Tuesday 10th to Friday 13th March 2026, the four days include the energy and thrill of Champion Day, the stylish elegance of Style Wednesday, St Patrick\’s Thursday brings the joy and spirit of the Emerald Isle to life while Gold Cup Day brings the festival to a close with unforgettable drama and glory.**Season Dates**· The October Showcase 24th & 25th October 2025· The November Meeting 14th ,15th , 16th November 2025· The Christmas Meet 12th & 13th December 2025· The New Years Day Meet 1st January 2026· Festival Trials Day 24th January 2026· Cheltenham Festival 10th – 13th March 2026· The April Meet 15th & 16th April 2026· May Race Night 1st May 2026In addition, there will be access to some Conference and events shifts throughout the year at the racecourse and the opportunity to support our other contracts from time to time.**The role:**You will be working as an Event Steward for this prestigious venue, representing Carlisle Support Services as the chosen supplier of event stewards and security for Cheltenham Racecourse.We are looking for people with good communication skills to help us provide a professional, efficient and safe service to our client at the racecourse throughout the season. This will be a fun and lively experience with around 1 million patrons attending throughout the season needing your help!**The responsibilities of an Event Steward involves:**· Being polite and professional to members of the public and the client· Retaining and using information relating to safety and for evacuation purposes· Providing world class customer service to ensure our visitors have a positive and memorable experience· Retaining and using information relating to key areas on site (medical room, toilets, bars etc)· Ensuring the safety of spectators by being observant and reporting incidents (venue capacities, intoxication, site breaches, medical incidents)· Delivering the brief given by the supervisor (access control, wayfinding, ticket resolution)*Previous experience is not essential as we can train anyone to our standards providing you meet the below criteria:*· Approachable person with a focus on providing excellent customer service· Willingness to learn new skills and procedures· Able to take direction and follow instructions· Able to communicate effectively, both spoken and written English· Smart, presentable and punctual to time and attendance· A commitment to work at least 50% of the season dates.Successful candidates will need to attend a pre-start induction and provide original documentation for detailed screening and vetting processes. This could include passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.**The Benefits**· Flexible, casual work to fit around your schedule.· Flexible financial support with instant access to earned and authorised wages.· Full induction, ongoing training, and structured career development to help you thrive in your role.· Discover the perfect fit for everyone with our inclusive uniform, designed to bring comfort, style and unity to all.· Refer a Friend Scheme – earn £100 for every person you refer for work who starts (scheme rules apply).· Competitive pay rates, over 95% paying above the Living Wage Foundation rates.· Steward Rate of Pay £12.60 per hour, with holiday pay accrued by the hour on top.· The opportunity to work as a Team Leader, with an enhanced pay rate of £14 per hour.We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from women, career changers, and those with a passion for making a difference.Carlisle is a Living Wage Foundation Recognised Service Provider. Over 95% of our roles pay at or above the Living Wage Foundation rates.**Equality, Diversity, and Inclusion**At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.#IHPNTH| OpenStreetMap contributors### Event Steward* **Salary** £12.60 – £12.60* **Frequency** Hourly* **Job Reference** carlisless/TP/30/1877* **Contract Type** Temporary/Casual* **Closing Date** No Expiry Date* **Job Category** Events* **Business Unit** Cheltenham Racecourse* **Location** Birmingham, United Kingdom* **Posted on** 22 September, 2025### Spread the word### Jobs in the same category #J-18808-Ljbffr
Event Steward employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Steward
✨Tip Number 1
Get to know the venue! Familiarise yourself with Cheltenham Racecourse, its layout, and key areas like medical rooms and bars. This will help you provide top-notch customer service and make a great impression.
✨Tip Number 2
Practice your communication skills! Being polite and professional is key, so try role-playing scenarios with friends or family. This will boost your confidence when interacting with patrons during events.
✨Tip Number 3
Stay observant! Keep an eye on the crowd and be ready to report any incidents. This not only ensures safety but also shows that you're proactive and dedicated to providing a secure environment.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and ensures your application is processed quickly. Plus, we love seeing enthusiastic candidates who are eager to join our team!
We think you need these skills to ace Event Steward
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the events at Cheltenham Racecourse.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention your customer service experience and any relevant skills that would make you a great Event Steward!
Check Your Details: Before hitting that submit button, double-check all your information. Typos or missing details can make a bad impression, and we want to see you at your best!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get you started on this exciting journey with us!
How to prepare for a job interview at Carlisle Support Services
✨Know the Venue
Familiarise yourself with Cheltenham Racecourse and its key areas like medical rooms, toilets, and bars. This knowledge will not only impress your interviewers but also show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As an Event Steward, you'll need to communicate effectively with the public and your team. Practice clear and polite responses to common questions you might face during the interview, demonstrating your ability to engage with others.
✨Emphasise Customer Service
Highlight any previous experience or examples where you've provided excellent customer service. Even if you haven't worked in a similar role before, think of times when you've helped someone or resolved an issue – this will show your commitment to creating a positive experience for patrons.
✨Dress Smartly and Be Punctual
First impressions matter! Dress smartly for your interview and arrive on time. This reflects your professionalism and respect for the opportunity, which is crucial in a customer-facing role like this one.
