Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help create unforgettable experiences for racegoers at Cheltenham Racecourse.
- Company: Join Carlisle Support Services, a leader in event staffing.
- Benefits: Flexible hours, competitive pay, and career development opportunities.
- Why this job: Be part of thrilling events and meet new people while earning.
- Qualifications: No experience needed, just a friendly attitude and willingness to learn.
- Other info: Work in a vibrant environment with over 1 million visitors each season.
Overview Event Steward – Cheltenham Racecourse
We are seeking Birmingham based staff willing to work in Cheltenham for the upcoming events. The Venue Cheltenham Racecourse is a venue like no other, the home of Jump Racing. Join us for the 2025 / 2026 Season with events including The November Meet and The Cheltenham Festival, and season dates listed below. There will be access to some Conference and events shifts throughout the year and opportunities to support other contracts from time to time.
The role: You will be working as an Event Steward for this prestigious venue, representing Carlisle Support Services as the chosen supplier of event stewards and security for Cheltenham Racecourse. We are looking for people with good communication skills to help us provide a professional, efficient and safe service to our client at the racecourse throughout the season. This will be a fun and lively experience with around 1 million patrons attending throughout the season needing your help.
Responsibilities Being polite and professional to members of the public and the client
Retaining and using information relating to safety and for evacuation purposes
Providing world class customer service to ensure visitors have a positive and memorable experience
Retaining and using information relating to key areas on site (medical room, toilets, bars, etc.)
Ensuring the safety of spectators by being observant and reporting incidents (venue capacities, intoxication, site breaches, medical incidents)
Delivering the brief given by the supervisor (access control, wayfinding, ticket resolution)
Requirements / Qualifications Previous experience is not essential as training is provided to our standards
Approachable with a focus on excellent customer service
Willingness to learn new skills and procedures
Able to take direction and follow instructions
Able to communicate effectively, both spoken and written English
Smart, presentable and punctual
Commitment to work at least 50% of the season dates
Successful candidates will need to attend a pre-start induction and provide original documentation for screening and vetting (passport, driving licence, utility bill dated within last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or valid share code).
Benefits Flexible, casual work to fit around your schedule
Flexible financial support with instant access to earned wages
Full induction, ongoing training, and structured career development
Inclusive uniform designed for comfort, style and unity
Refer a Friend Scheme – earn £100 for every person you refer who starts
Competitive pay rates, over 95% paying above Living Wage Foundation rates
Steward Rate of Pay £12.60 per hour, with holiday pay accrued by the hour
Opportunity to work as a Team Leader with an enhanced rate of £14 per hour
About Carlisle / Equality, Diversity and Inclusion Carlisle is a Living Wage Foundation Recognised Service Provider. Over 95% of roles pay at or above Living Wage Foundation rates. Equality, Diversity and Inclusion is a core focus in all areas of employment, including recruitment, training and development, and promotion. We encourage applications from underrepresented groups and judge all candidates on merit and ability. We employ individuals from all races, genders, sexual orientations, and religions in a discrimination-free environment.
Locations: Birmingham, United Kingdom. Contract Type: Temporary / Casual. Job Category: Events. Business Unit: Cheltenham Racecourse. Posted: 05 January, 2026. Closing Date: 04 February, 2026.
#J-18808-Ljbffr
Event Steward employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Steward
✨Tip Number 1
Get to know the venue! Familiarise yourself with Cheltenham Racecourse, its layout, and key areas like medical rooms and bars. This will help you provide top-notch customer service and make a great impression.
✨Tip Number 2
Practice your communication skills! Being polite and professional is key, so try role-playing scenarios with friends or family. This will boost your confidence when interacting with patrons during events.
✨Tip Number 3
Stay observant! Keep an eye on the crowd and be ready to report any incidents. This not only ensures safety but also shows that you're proactive and dedicated to providing a secure environment.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and ensures your application is processed quickly. Plus, we love seeing enthusiastic candidates who are eager to join our team!
We think you need these skills to ace Event Steward
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the events at Cheltenham Racecourse.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention your customer service experience and any relevant skills that would make you a great Event Steward!
Check Your Details: Before hitting that submit button, double-check all your information. Typos or missing details can make a bad impression, and we want to see you at your best!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get you started on this exciting journey with us!
How to prepare for a job interview at Carlisle Support Services
✨Know the Venue
Familiarise yourself with Cheltenham Racecourse and its key areas like medical rooms, toilets, and bars. This knowledge will not only impress your interviewers but also show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As an Event Steward, you'll need to communicate effectively with the public and your team. Practice clear and polite responses to common questions you might face during the interview, demonstrating your ability to engage with others.
✨Emphasise Customer Service
Highlight any previous experience or examples where you've provided excellent customer service. Even if you haven't worked in a similar role before, think of times when you've helped someone or resolved an issue – this will show your commitment to creating a positive experience for patrons.
✨Dress Smartly and Be Punctual
First impressions matter! Dress smartly for your interview and arrive on time. This reflects your professionalism and respect for the opportunity, which is crucial in a customer-facing role like this one.
