Control Room Supervisor

Our Customer - Olympia. We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC, a new 3,800-capacity live music venue managed by AEG Presents; the British Airways Theatre, London’s largest purpose-built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization; two hotels operated by citizenM and Hyatt Regency; 30 restaurants, bars and eateries; Wetherby Pembridge, a new co-educational senior school; a boutique gym by 1Rebel, 550,000 sq. ft of offices boasting some of the largest terraces in London, as well as new public spaces for visitors to enjoy.

The Security Control Room Supervisor will be responsible for overseeing the day-to-day operations of the control room, ensuring effective monitoring, incident management, and coordination of security staff to maintain site safety and compliance. This includes managing alarms, CCTV, and communications while leading the control room team to deliver a professional, responsive security service.

We’re Looking For People Who Are:

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in supervising a small team.
• At least 18 years old - licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• Ideally SIA Guarding or Door Supervision licence holders.
• SIA CCTV licence holders.
• Able to work 12-hour shifts covering days, nights and weekends.

Your Core Responsibilities Will Include:

• Operational Oversight: Lead and supervise all control room operations, ensuring continuous situational awareness of the estate. Maintain real-time monitoring of CCTV, access control, alarm systems, fire panels, and integrated security platforms. Coordinate incident response and escalation protocols in line with estate SOPs and emergency plans.
• Team Leadership & Performance: Supervise and mentor control room operators, ensuring adherence to professional standards, SIA licensing requirements, and estate-specific protocols. Conduct regular briefings, debriefings, and shift handovers to ensure continuity and clarity of operations. Monitor staff performance and provide feedback, training recommendations, and disciplinary input where necessary.
• Technology Management: Ensure optimal functioning of all control room technologies including CCTV systems, access control, radio communications and incident logging platforms. Liaise with technical support teams and vendors for fault reporting, maintenance scheduling, and upgrades.
• Incident Management & Reporting: Act as the primary coordinator for all security incidents, ensuring accurate logging, timely escalation, and resolution. Produce detailed incident reports for estate management, law enforcement, and insurance purposes. Maintain a secure record of all control room activities in compliance with GDPR and ISO 27001.
• Compliance & Governance: Ensure all control room operations comply with SIA regulations, NaCTSO guidance for crowded places, ISO 22301 (Business Continuity), ISO 27001 (Information Security), and estate-specific safeguarding and data protection policies. Support audits and inspections by internal and external stakeholders.
• Interdepartmental Coordination: Liaise with event management, hotel security, school safeguarding leads, F&B operations, and facilities teams to ensure integrated security coverage. Coordinate with emergency services and estate duty management during critical incidents or planned operations.
• Risk & Intelligence Monitoring: Monitor threat intelligence feeds, protest alerts, and local crime trends relevant to Olympia. Initiate proactive measures in response to elevated threat levels or suspicious activity.
• Training & Development: Support ongoing training programs for control room staff, including scenario-based drills, technology refreshers, and compliance updates.

Skills & Experience:

• CCTV licence holder.
• Able to successfully motivate and lead a team in a busy Control Room environment.
• SIA Guarding or Door Supervision licence holder – desirable.
• 5 years checkable work and address history.
• Experienced in customer-facing roles and busy working environments.
• CCTV experience covering a range of settings is desirable (e.g. corporate, commercial, retail, events, gatehouse, loading bay).
• A team player, flexible and supportive, putting team goals first.
• Effective people skills, able to interact with colleagues, customers, and members of the public in a positive and professional manner.

Key Behaviours and Competencies:

• Ability to remain calm under pressure.
• Attention to detail.
• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Punctual, dependable, assured, and smart in appearance.
• Enthusiastic and motivated to do a great job.

We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect. This role is about making a difference through supporting our customers in our local communities. Apply today to start your journey toward a career with opportunities for development and recognition.