Control Room Operator

Our Customer - Olympia

We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC (a new 3,800-capacity live music venue managed by AEG Presents); the British Airways Theatre, London’s largest purpose-built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization; two hotels operated by citizenM and Hyatt Regency; 30 restaurants, bars and eateries; Wetherby Pembridge, a new co-educational senior school; a boutique gym by 1Rebel; 550,000 sq. ft of offices with large terraces, and new public spaces for visitors to enjoy.

Role Overview

The Security Control Room Operator is responsible for the effective monitoring of CCTV, alarms, and access control systems within the control room, ensuring the safety and security of the site. The role involves incident logging, responding promptly to alarms and calls, and supporting the on-site security teams by coordinating information and escalating issues to the Control Room Supervisor when required. This role welcomes applications from people of all backgrounds in a diverse workforce.

What We Are Looking For

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in supervising a small team.
• At least 18 years old – licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• Ideally SIA Guarding or Door Supervision licence holders.
• SIA CCTV licence holders.
• Able to work 12-hour shifts covering days, nights and weekends.

Your Core Responsibilities

• Real-Time Monitoring & Surveillance
  Operate and monitor all security systems including CCTV, access control, intrusion detection and perimeter alarms, fire alarm panels, and building management alerts. Maintain constant situational awareness of all estate zones: public areas, event venues, hotels, school, F&B outlets, post room, and loading bay.
• Incident Detection & Response
  Identify and assess security incidents, suspicious activity, or system anomalies in real time. Initiate immediate response protocols, including dispatching ground teams, notifying emergency services, and escalating to the Control Room Supervisor. Accurately log all incidents and actions taken using the estate’s incident management platform.
• Communication & Coordination
  Maintain clear, professional radio and phone communication with on-site security officers, estate management, and emergency responders. Support coordination of emergency evacuations, lockdowns, or shelter-in-place procedures as directed. Relay critical information to relevant departments in a timely and secure manner.
• Technology Operation & First-Line Troubleshooting
  Operate advanced systems including CCTV and access control; perform basic troubleshooting of control room equipment and escalate technical faults to the Supervisor or IT support.
• Compliance & Data Integrity
  Ensure all monitoring and data handling complies with SIA licensing conditions, GDPR and ISO 27001 standards, and estate-specific safeguarding and privacy protocols. Maintain accurate, timestamped logs of all control room activities and system events.
• Shift Handover & Reporting
  Conduct thorough shift handovers, briefing incoming operators on ongoing incidents, system issues, and operational priorities. Complete daily activity reports and submit incident summaries to the Control Room Supervisor.
• Training & Continuous Improvement
  Participate in regular training on emergency procedures, system updates, and estate-specific protocols. Contribute to post-incident reviews and suggest improvements to control room operations and response strategies.

Skills & Experience

• CCTV licence holder.
• Able to work independently and as part of a team in a busy Control Room environment.
• SIA Guarding or Door Supervision licence holder – desirable.
• 5 years checkable work and address history.
• Experience in customer-facing roles and busy working environments.
• CCTV experience across corporate, commercial, retail, events, gatehouse, and loading bay settings is desirable.
• A team player, flexible and supportive, putting team goals first.
• Effective people skills, able to interact with colleagues, customers and members of the public in a positive and professional manner.

Key Behaviours and Competencies

• Ability to remain calm under pressure.
• Attention to detail.
• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Punctual, dependable, assured, and smart in appearance.
• Enthusiastic and motivated to do a great job.

Do not wait to apply – a high application volume is expected for this opportunity. This role is about more than just security. It’s about making a difference through supporting our customers in our local communities. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development, and recognition.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ people from all races, genders, sexual orientations, and religions. We value diversity and strive to create a culture where employees feel appreciated and valued. This culture is free from unlawful or unfair discrimination and promotes dignity and respect for all.