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For Companies At a Glance
- Tasks: Lead a dynamic control room, managing security operations and incident responses 24/7.
- Company: Join Carlisle Support Services, a top brand working with major UK clients like Tottenham Hotspur and Jaguar Land Rover.
- Benefits: Enjoy health plans, 23 days holiday, discounts, and a supportive work environment.
- Why this job: Be part of a high-impact team, enhancing safety and security while developing your leadership skills.
- Qualifications: Experience in security management, crisis response, and strong decision-making skills are essential.
- Other info: This is a 2-year fixed-term contract with opportunities for growth and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Control Room Manager role at Carlisle Support Services
Carlisle Support Services is looking for a Control Room Manager for a prestigious client to oversee the operations of the security control room, ensuring effective monitoring, incident response, and coordination of security activities across the estate.
Role Summary
Your core responsibilities will include, but are not limited to:
Support the set up and development of a new control room operation
Oversee 24/7 monitoring of CCTV systems, fire panels, and alarm systems, ensuring accurate identification and response to activations.
Ensure all reported security incidentsâvia radio, phone, reporting app, or inâpersonâare promptly and effectively addressed.
Conduct swift crisis management and incident response.
Coordinate emergency response efforts, liaising with law enforcement, emergency services, and internal stakeholders.
Ensure all control room staff are trained to respond to incidents, including fire, bomb threats, and security breaches.
Conduct regular knowledge tests for all staff to ensure ongoing competence in crisis management and security monitoring.
Organise and run simulated emergency exercises to assess team readiness and improve response protocols.
Maintain upâtoâdate business recovery and contingency plans in the control room.
Create and implement new security policies and procedures for the control room and wider security team.
Draft detailed security reports, incident logs, and procedural updates to ensure compliance with legal and regulatory requirements.
Mentor and develop Control Room personnel to produce accurate, comprehensive reporting within the security management system.
Establish and lead a highâperforming control room team, ensuring optimal staffing levels and efficient shift coverage.
Prepare duty rosters and manage scheduling to meet operational demands, minimizing staffing shortfalls.
Ensure correct use and maintenance of electronic security systems, including CCTV, access control, and alarm monitoring software.
Stay current with the latest security technologies, industry trends, and compliance regulations.
Lead on GDPR compliance within the Control Room, ensuring all team members adhere to data protection regulations and support the development of relevant policies and procedures.
Ideal Candidate
Experience in security control room management within a highârisk, fastâpaced environment.
Strong background in incident management, crisis response, and emergency planning.
Experience writing security procedures, reports, and business cases.
Familiarity with CCTV monitoring, fire alarm panels, access control, and other security technologies.
Proficiency in MS Office and security management software.
Strong leadership, organizational, and decisionâmaking skills.
Ability to remain calm under pressure and make quick, effective decisions during emergencies.
Benefits
Health and Wellbeing Plans
23 days paid holiday, increasing to 25 after 2 years
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
Bonus
Verification Requirements
Successful candidates will be required to provide original documentation for detailed screening and vetting processes. Documents may include passport, driving licence, utility bill dated within the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate, or a valid share code.
About Us
Join a growing, marketâleading brand of support services, working with the UK\âs largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK\âs most renowned sites and critical infrastructure.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment, and selection, training, development, and promotion. In all situations, people will be judged solely on merit or ability.
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Control Room Manager employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Control Room Manager
â¨Tip Number 1
Familiarise yourself with the latest security technologies and industry trends. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in a fast-paced environment.
â¨Tip Number 2
Network with professionals in the security industry, especially those who have experience in control room management. Attend relevant events or join online forums to gain insights and potentially get referrals.
â¨Tip Number 3
Prepare for situational questions by practising your responses to crisis management scenarios. Being able to articulate your thought process during emergencies can set you apart from other candidates.
â¨Tip Number 4
Showcase your leadership skills by discussing any previous experience in mentoring or training staff. Highlighting your ability to develop a high-performing team will resonate well with the hiring managers.
We think you need these skills to ace Control Room Manager
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in security control room management, incident response, and crisis management. Use specific examples that demonstrate your ability to oversee operations and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with security technologies and your experience in writing procedures and reports. Be sure to align your skills with the job requirements outlined in the description.
Showcase Leadership Skills: Emphasise your leadership and organisational skills in both your CV and cover letter. Provide examples of how you have successfully led teams, managed schedules, and ensured compliance with regulations in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a control room management role.
How to prepare for a job interview at Carlisle Support Services
â¨Know Your Security Systems
Familiarise yourself with the specific security technologies mentioned in the job description, such as CCTV monitoring and alarm systems. Being able to discuss these systems confidently will demonstrate your expertise and readiness for the role.
â¨Showcase Your Crisis Management Skills
Prepare examples from your past experience where you successfully managed incidents or crises. Highlight your decision-making process and how you ensured effective responses, as this is crucial for the Control Room Manager position.
â¨Emphasise Leadership Experience
Be ready to discuss your leadership style and how you've developed teams in previous roles. Mention any training or mentoring you've provided, as well as how you handle staffing and scheduling challenges.
â¨Stay Updated on Industry Trends
Research the latest trends in security management and compliance regulations, including GDPR. Showing that you are proactive about staying informed will impress interviewers and demonstrate your commitment to the role.
