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For Companies At a Glance
- Tasks: Lead and manage technical delivery in cleaning and facilities management.
- Company: Join Carlisle Support Services, a market leader in support services for top UK brands.
- Benefits: Enjoy 23 days paid holiday, health plans, discounts, and paid volunteering days.
- Why this job: Be part of a dynamic team focused on innovation and client satisfaction.
- Qualifications: Experience in operational roles within cleaning or facilities management is essential.
- Other info: Positions available in Birmingham, London, and Manchester; strong focus on diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Job Introduction
The benefits
- Health and Wellbeing Plans
- 23 days paid holiday
- Discounts and Cashbacks
- Paid Volunteering days
- Employee Assistance Program
- Refer a Friend Scheme
- Cycle to Work Scheme
- Bonus
- Travel Allowance
The role
Carlisle Support Services is looking for a Head of Technical Delivery to oversee Hard Facilities Management (FM) operations and supporting core contracts requiring specialist project delivery. This role will focus on specialist cleaning, maintenance and repair work, and deep cleaning, while also building relationships with existing customers to generate additional work and manage all aspects of project pricing and delivery.
Your core role will include but not be limited to the following activities:
- Operational Leadership: Manage and oversee all technical and operational aspects of our cleaning and hard services contracts, ensuring smooth service delivery and operational efficiency.
- Team Management: Lead, coach, and develop a team of technical managers, supervisors, and field operatives, fostering a culture of high performance and continuous improvement.
- Client Relationship Management: Serve as the key point of contact for clients, building strong relationships and ensuring their satisfaction with our services.
- Service Quality and Compliance: Ensure that all cleaning and hard services meet regulatory and industry standards, including health and safety compliance.
- Budget & Financial Oversight: Manage budgets, control costs, and ensure profitability of the service delivery operations.
- Pricing Ownership: Own and manage the end-to-end pricing of all workstreams, ensuring accurate cost estimation, competitive pricing, and profitability across all contracts.
- Mobilisation: Lead the mobilisation of new contracts and projects, ensuring seamless onboarding and setup for successful operational delivery.
- Strategic Input: Work closely with the Managing Director to develop and execute operational strategies that align with the business’s overall growth plans.
- Performance Monitoring: Implement performance metrics and KPIs to track and improve operational efficiency, service quality, and client satisfaction.
- Innovation & Improvement: Continuously seek ways to enhance service delivery, introducing new processes, technologies, and best practices to improve efficiency and client outcomes.
The ideal candidate
- Proven experience in a senior operational role within the cleaning or facilities management industry, with a strong understanding of both soft (cleaning) and hard (technical) services.
- Must be a technical leader in their field, with a strong background in managing technical services and operational complexities.
- Experience in owning end-to-end pricing for all workstreams, ensuring profitability and competitive edge in the market.
- Demonstrable experience in mobilisation of contracts, ensuring smooth onboarding and operational setup for new clients and projects.
- Strong leadership and team management skills, with a track record of developing high-performing teams.
- In-depth knowledge of health, safety, and environmental regulations, as well as industry standards.
- Excellent financial acumen with experience in managing budgets and delivering operational efficiencies.
- Strong client relationship management skills, with a focus on delivering exceptional customer service.
- Ability to work strategically and operationally, managing day-to-day operations while contributing to long-term business planning.
- Excellent communication, negotiation, and problem-solving skills.
- A technical background in hard services (such as electrical, mechanical, or HVAC systems) would be an advantage.
Qualifications
- A relevant degree or equivalent professional qualifications in facilities management, engineering, or a related field.
- Professional certifications such as IWFM, CMI, or relevant technical qualifications are desirable.
One role located in either Birmingham, London, Manchester.
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
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Head of Technical Delivery employer: Carlisle Support Service
Contact Detail:
Carlisle Support Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Delivery
✨Tip Number 1
Make sure to highlight your experience in managing technical services and operational complexities. This role requires a strong understanding of both soft and hard services, so be prepared to discuss specific examples from your past roles.
✨Tip Number 2
Demonstrate your leadership skills by sharing instances where you successfully developed high-performing teams. The ability to lead and coach a team is crucial for this position, so think of concrete examples that showcase your management style.
✨Tip Number 3
Prepare to discuss your financial acumen, especially regarding budget management and pricing strategies. Being able to explain how you've ensured profitability in previous roles will set you apart as a candidate.
✨Tip Number 4
Familiarize yourself with the health, safety, and environmental regulations relevant to the facilities management industry. Showing that you have a solid understanding of compliance will demonstrate your readiness for the responsibilities of this role.
We think you need these skills to ace Head of Technical Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational roles within the cleaning or facilities management industry. Emphasize your leadership skills and any specific achievements related to managing technical services.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the responsibilities of the Head of Technical Delivery role. Mention your experience in client relationship management and your approach to ensuring service quality and compliance.
Highlight Relevant Qualifications: Clearly list any relevant degrees or professional certifications you hold, such as IWFM or CMI. This will demonstrate your commitment to the field and your qualifications for the role.
Showcase Your Strategic Thinking: Provide examples in your application that illustrate your ability to work strategically while managing day-to-day operations. Discuss how you've contributed to long-term business planning in previous roles.
How to prepare for a job interview at Carlisle Support Service
✨Showcase Your Leadership Skills
As a Head of Technical Delivery, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your experience in managing teams, coaching staff, and fostering a culture of high performance. Share specific examples of how you've developed high-performing teams in the past.
✨Understand the Technical Aspects
Make sure you have a solid understanding of both hard and soft services within facilities management. Be ready to discuss your technical background, especially in areas like electrical, mechanical, or HVAC systems, as this will be crucial for the role.
✨Client Relationship Management
Since you'll be the key point of contact for clients, it's important to highlight your client relationship management skills. Prepare to share examples of how you've built strong relationships with clients and ensured their satisfaction with services in previous roles.
✨Financial Acumen and Budget Management
The role requires excellent financial oversight, so be ready to discuss your experience with budget management and cost control. Provide examples of how you've successfully managed budgets and delivered operational efficiencies in your previous positions.
