Duty Manager

Job Introduction
The benefits
Health and Wellbeing Plans
23 days paid holiday increasing to 25 after 2 years
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
The role
Responsible for the day to day running of the revenue operation in order to maintain a high level of service delivery in line with contract requirements.
As Duty Manager there will be a requirement to act as a first point of contact for employees and client representatives on a daily basis. Working closely with the scheduling team, administrator and Team Leaders to ensure that the operation is as effective and efficient as possible.
Your core role will include but not be limited to the following activities:
• Work with the Operations Manager to ensure that sufficient levels of resources are available for the scheduling team to deploy (Recruitment).
• Ensure the revenue protection operations are executed in line with customer requirements.
• Work with the scheduling team to ensure that all sites are covered according to the contract.
• Ensure that relevant local working instructions are followed according to the customer requirements.
• Ensure all employees report for duty in line with site requirements.
• Ensure compliance with all company policies and processes
• To assist with station revenue blocks as directed (supporting special events).
• Work with other Duty Managers and Admin to ensure that regular contact is made with all staff members across all regions on a frequent basis .
• Ensure all company issued equipment is present and being used and maintained correctly. Any faults or instances of lost, stolen or damaged equipment to be reported accordingly.
• Ensure that the uniform standards of all site personnel conform to Carlisle and Northern Standards
• Fully investigate and respond to any customer complaints in a timely manner.
• Act as a deputy for the Contract Manager as and when required.
• Attend client meetings alongside Contract Manager as part of development.
• Completion of H&S Inspections (training to be provided)
The ideal candidate
• Experience in a supervisory role is essential.
• Experience of working in a customer-driven service environment
• Able to problem solve and demonstrate solution orientation
• Self-motivated and able to adapt to a changing environment
• Ability to negotiate positively
• Demonstrates the ability to forge and maintain relationships
• Good organisational and time management skills, with the ability to manage conflicting priorities
• Flexibility around working hours and patterns is essential
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK\’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK\’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
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