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For Companies At a Glance
- Tasks: Lead a team to ensure top-notch cleaning standards at various stations.
- Company: Join Carlisle Support Services, a market leader in support services.
- Benefits: Enjoy 23 days holiday, health plans, discounts, and paid volunteering days.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Strong communication skills and a proactive approach are essential.
- Other info: Exciting career progression opportunities with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
The benefits
- Health and Wellbeing Plans
- 23 days paid holiday increasing to 25 after 2 years
- Discounts and Cashbacks
- Paid Volunteering days
- Employee Assistance Program
- Refer a Friend Scheme
- Cycle to Work Scheme
- Bonus
The role
Carlisle Support Services is looking for a Duty Manager to manage a team and using the systems provided to ensure delivery of station cleaning. Following WPP's and the allocated hours given to ensure that all cleaning tasks are completed to the highest of standards and within the timeframes set. Record work complete and report on faults across the allocated working area in a constructive and professional manner.
Your core role will include but not be limited to the following activities:
- Roster staff accordingly to stations allocated to you.
- Cover annual leave and sickness in line with hours allocated to station.
- Manage staff performance using company policies and procedures.
- Hold performance reviews with staff who report to you.
- Liaise with HR using system provided to ensure all HR challenges are dealt with in a timely manner.
- Use the system provided [Timegate] to ensure staff receive hours worked.
- Complete all arbitrations and failed duties in a timely manner.
- All members of station cleaning team to be trained - Washroom cleaning, litter picking, waste removal, guano removal, sweeping and mopping, low and high damp dusting, vacuuming, consumable replenishment, glazing, scrubber dryers, rotary machines.
- Use auditing tool provided to complete comprehensive station audits.
- Outline failures and rectify faults within the designated KPI.
- Report on audits at the end of each rail period to line manager.
- Visiting all ARL stations on a 3-rail period basis, Cat A stations to be visited twice per rail period to monitor and work on cleaning outputs and standards.
- Working with your team to attend and complete KPIs within the set SLA.
- All equipment that is assigned to the station to be kept clean, tidy, and ready for use.
- All faulty equipment is to be reported to Assistant Contract Manager in a timely manner for repairs.
- All equipment to be asset tagged, PAT tested in accordance with CSS policy.
- Work in partnership with the client to ensure desired outcomes are reached.
- Monitor and maintain SLA's set out within the contract.
- Finding solutions to cleaning challenges that may be faced.
- Attend, investigate and produce a report when a complaint is received.
The ideal candidate
- Good level of communication.
- Ability to work and lead a team.
- Ability to be proactive and efficient in approach.
- PTS [Personal Track Safety].
- Full UK Driving License.
- Ability to solve problems and deal with ad hoc challenges.
- Ability to work from your own initiative.
Evenings - ARL Overground 83 Stations
Mon to Friday 1 weekend in 4 3pm till 11pm
Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
Duty Manager employer: Carlisle Support Service
Contact Detail:
Carlisle Support Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what they’re looking for in a Duty Manager and think of examples from your past experiences that showcase your skills and leadership abilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating how you can manage a team effectively and tackle cleaning challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your experience in managing teams and any relevant cleaning or facilities management skills. We want to see how you fit into our vision!
Show Off Your Communication Skills: Since good communication is key for this role, don’t shy away from showcasing your ability to lead a team and liaise with clients. Use examples from your past experiences to illustrate your points. We love a good story!
Be Professional and Constructive: When discussing your previous roles, focus on how you handled challenges and resolved issues. This shows us that you can maintain high standards and work well under pressure, which is crucial for a Duty Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Carlisle Support Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Manager role. Familiarise yourself with the key responsibilities like managing staff performance and ensuring cleaning standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of examples where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like dealing with staff performance issues or responding to complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your problem-solving skills and proactive approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
