Co Manager in Coventry

Statement of Purpose: The Co-Manager is responsible for the hiring, training, and continuing development of the crew in the store. In addition, the Co-Manager assists the unit manager in operating and maintaining the store to maximize profitability and customer satisfaction.

ACCOUNTABILITIES:

• Sales and Profits
  • Builds sales by promoting customer satisfaction.
  • Manages costs by monitoring crew prep, production, and procedures execution.
  • Tracks waste levels by using established procedures and monitoring crew position procedures.
  • Communicates to unit manager any problems in sales and profit related to shift management.
  • Assists unit manager in executing store sales and profits plan as defined.
  • Monitors food costs to eliminate waste and theft.
• Staffing
  • Hires, trains and terminates crew members to ensure adequate coverage.
  • Utilizes W.O.T.C.
  • Monitors crew turnover rate and causes; makes recommendations to the unit manager.
• Quality
  • Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
  • Monitors product quality by managing crew performance and providing feedback.
• Service
  • Takes service times and determines efficiency.
  • Trains crew to respond promptly to customer needs.
  • Trains crew in customer courtesy.
  • Takes corrective action with crew to improve service times.
  • Trains crew to solicit feedback to determine customer satisfaction.
  • Establishes and communicates daily S.O.S. goals.
• Cleanliness
  • Trains crew to maintain store cleanliness during shift.
  • Follows store cleaning plan.
  • Directs crew to correct cleaning deficiencies.
• Training
  • Trains crew in new products.
  • Assists unit manager in training new assistant managers in training.
  • Trains crew using the Crew Orientation and Training process.
  • Trains new crew in initial position skills.
  • Cross-trains crew as necessary for efficient coverage of positions during shifts.
  • Recognises high-performing crewmembers to unit manager.
• Controls
  • Follows flowcharts to ensure crew is meeting prep and production goals.
  • Monitors inventory levels to ensure product availability.
  • Maintains security of cash, product and equipment during shifts.
  • Follows store priorities set by the unit manager.
  • Follows store plan set by the unit manager.
  • Ensures proper execution of standards and procedures when managing shifts.
  • Manages shift to Q.S.C. level of 80% or better.
  • Takes appropriate action when problems are anticipated or identified.
• Policies and Procedures
  • Follows procedures outlined in the Operations manual.
  • Maintains safe working conditions in store as outlined in company policies and procedures.
  • Follows company policy for cash control.
  • Reports accidents promptly and accurately.
  • Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
  • Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.
• Administration
  • Performs administrative duties as required by the unit manager.
  • Writes crew schedule to meet plans and objectives of unit manager.
  • Complies with company standards for crew benefits if applicable.
• Maintenance
  • Follows Preventative Maintenance Program.
  • Trains and monitors crew to maintain equipment.
  • Follows procedures for reporting maintenance problems; tracks progress to completion.
• Employee Relations
  • Uses consistent practices in managing performance problems with crew.
  • Manages crew in a manner which maximises retention.
  • Follows grievance process when crew members bring problems to Co-Manager's attention.
  • Executes plans to reduce crew turnover.
  • Provides consistent crew communication.
  • Provides priorities and task assignments to crew to accomplish store goals.
  • Mentors crewmembers who express interest in leadership positions.
  • Creates/contributes to atmosphere that fosters teamwork and crewmember motivation.
• Performance Management
  • Takes appropriate corrective action in response to performance problems of crew.
  • Conducts crew performance reviews on a timely basis.

EMPLOYMENT STANDARDS:

• Knowledge
  • Wendy's operating systems and procedures.
  • Wendy's policies and procedures related to job responsibilities.
  • Supervisory practices.
  • Interviewing practices.
  • Crew orientation and training program.
• Education
  • College degree or equivalent experience in operations.
• Experience
  • 1 year of line operations experience in the restaurant industry.
  • Must be able to perform all restaurant operations positions/functions.
• Other
  • The Co-Manager job requires standing for long periods of time without a break.
  • The Co-Manager job requires being able to meet the requirements of all subordinate positions.
  • Must possess valid driver's license.
  • Entering and leaving vehicle multiple times.
  • Physical inspections of all areas of restaurant.
  • Lifting up to 50 lbs.
  • Move and inspect all supplies in restaurant.
  • Work in hot and cold environments (restaurant, cooler, freezer).