At a Glance
- Tasks: Process orders and ensure a smooth 'order to cash' experience for customers.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Be part of a supportive environment with room for personal development.
- Why this job: Make a difference by building relationships and solving customer challenges.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 29250 - 35750 £ per year.
- Order processing and ensuring a fluent “order to cash” process
- Creating customer quotes and follow-up
- Proactive sales to existing customers (mainly cross- and upselling)
- Handle order delivery queries from customers
- Answering incoming calls in a professional and prompt manner
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintaining prices and customer master data in system
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information for all stakeholders
- Meet personal/customer service team sales targets
- Keep records of customer interactions, process customer accounts and file documents (digital)
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Collecting all important customer information in CRM
The above list is not exhaustive and your duties may vary from time to time to suit company needs
Requiring excellent communication skills, an ability to organise tasks, keep accurate records and work closely and proactively with all other departments and team members.
The ideal candidate must demonstrate a positive attitude with a personable demeanour required to deliver the “Carlisle Experience” internally and externally at all levels.
- Excellent communication skills
- Previous experience in a customer facing environment
- Fully experienced in the use of MS office programs and data entry
- Own transport for potential travel to secondary sites of business would be preferable.
- Previous experience of using SAP and/or CRM systems would be desirable.
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Customer Service Administrator employer: Carlisle® Construction Materials Europe
Carlisle Construction Materials (CCM) is an excellent employer for a Procurement Manager, offering a dynamic work environment that fosters collaboration and continuous improvement. With a strong commitment to operational excellence and sustainability, employees benefit from significant personal development opportunities and the chance to make a meaningful impact within a growing international organisation. Located in the UK, CCM provides a supportive culture that values innovation and strategic thinking, making it an attractive place for professionals seeking to advance their careers in procurement.
Contact Details:
Carlisle® Construction Materials Europe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carlisle® Construction Materials Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carlisle® Construction Materials Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carlisle® Construction Materials Europe:Your cover letter is your chance to shine! Tell us why you want to work at Carlisle® Construction Materials Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carlisle® Construction Materials Europe!
How to prepare for a job interview at Carlisle® Construction Materials Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
