Your Role
As a Quality Analyst, you will play a key role in ensuring product quality and customer satisfaction by resolving order‑related quality issues efficiently and identifying underlying root causes. You will analyse non‑conformances, customer complaints, and process deviations to identify trends and implement corrective and preventive actions.
Responsibilities
- Assess technical rejects and order issues, determining the most effective resolution (rework, remake, or customer communication) within agreed service levels.
- Perform structured root cause analysis on rejected products, non‑conformances and customer complaints.
- Identify trends in defects, rejects, and complaints using available data systems (e.g., SAP, dashboards).
- Define and implement corrective and preventive actions (CAPA) to reduce recurrence of issues.
- Collaborate with Team Leaders, Production, and Training teams to implement process improvements.
- Conduct regular audits of operational processes to ensure compliance with quality standards and procedures.
- Support continuous improvement initiatives targeting key KPIs: First Pass Yield (FPY), Returns %, and Customer satisfaction.
- Provide technical support and guidance to operational teams on quality‑related issues.
- Communicate with customers to explain technical outcomes and agree solutions where appropriate.
- Maintain 5S standards and comply with all Health & Safety and HR requirements.
- Participate in training exercises to continuously improve and develop your skills.
- Support the delivery of the wider Operations Team KPIs even if this is outside of normal day‑to‑day activities.
- Contribute to the Operations Team and the wider ZEISS business by presenting exceptional values and behaviours.
Qualifications & Experience
- Minimum 3 years previous experience within the optical lens/frame industry (surfacing or glazing).
- Strong understanding of the optical lens industry and its products.
- Analytical, inquisitive and customer focused.
- Strong communicator and comfortable communicating directly with customers.
- Must be able to commute to Birmingham facility for all shifts.
Desirable Qualifications
- Able to cut, edge and fit lenses into all types of frames.
- Proven capability as Senior Operations Technician (for internal candidates) or relevant experience/education in Optics / Vision industry (for external candidates).
Benefits
- 10% employer pension contribution (providing a 4% employee contribution).
- Bonus scheme.
- Private BUPA healthcare for you and your family.
- Life insurance.
- Professional body subscription paid for by ZEISS.
- 25 days annual leave (plus bank holidays), increasing with service.
- Free ZEISS lenses for you and discounted lenses for friends and family.
- Employee health and well‑being programme including premium access to the Calm app.
Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
Quality Analyst in Birmingham employer: Carl Zeiss Vision UK Ltd.
At Carl Zeiss Vision UK Ltd., we pride ourselves on fostering a collaborative and innovative work culture that prioritises employee development and satisfaction. As an Optical Quality Analyst, you'll benefit from comprehensive training programs and opportunities for career advancement, all while working in our state-of-the-art Birmingham facility, which is dedicated to excellence in product quality and customer service.
