At a Glance
- Tasks: Ensure product quality and customer satisfaction by resolving quality issues and analysing trends.
- Company: Join ZEISS, a leader in optical technology with a commitment to excellence.
- Benefits: Enjoy a competitive salary, private healthcare, generous leave, and a bonus scheme.
- Other info: Opportunities for professional growth and a supportive team culture await you.
- Why this job: Make a real impact on product quality and customer experience in a dynamic environment.
- Qualifications: 3 years in the optical lens industry and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Quality Analyst, you will play a key role in ensuring product quality and customer satisfaction by resolving order‑related quality issues efficiently and identifying underlying root causes.
You will analyse non‑conformances, customer complaints, and process deviations to identify trends and implement corrective and preventive actions.
Your work will directly contribute to improving first pass yield performance, reducing waste and customer returns and enhancing operational efficiency.
The role requires strong technical knowledge of the optical lens manufacturing process, combined with analytical problem‑solving and effective stakeholder communication across Operations and wider ZEISS Vision teams.
Responsibilities
- Assess technical rejects and order issues, determining the most effective resolution (rework, remake, or customer communication) within agreed service levels.
- Perform structured root cause analysis on rejected products, non‑conformances and customer complaints.
- Identify trends in defects, rejects and complaints using available data systems (e. g., SAP, dashboards).
- Define and implement corrective and preventive actions (CAPA) to reduce recurrence of issues.
- Collaborate with Team Leaders, Production and Training teams to implement process improvements.
- Conduct regular audits of operational processes to ensure compliance with quality standards and procedures.
- Support continuous improvement initiatives targeting key KPIs: First Pass Yield (FPY), Returns %, and Customer satisfaction.
- Provide technical support and guidance to operational teams on quality‑related issues.
- Communicate with customers to explain technical outcomes and agree solutions when appropriate.
- Maintain 5S standards and comply with all health & safety and HR requirements.
- Participate in training exercises to continuously improve and develop your skills.
- Support the delivery of the wider Operations Team KPIs even if outside normal day‑to‑day activities.
- Contribute to the Operations Team and the wider ZEISS business by presenting exceptional values and behaviours, embracing customer first, best‑in‑class quality and operational excellence principles.
- Be able to commute to the Birmingham facility for all shifts.
Qualifications
- Minimum 3 years previous experience within the optical lens/frame industry (surfacing or glazing).
- Strong understanding of the optical lens industry and its products.
- Analytical, inquisitive and customer focused.
- Strong communicator and comfortable communicating directly with customers.
Desirable Qualifications
- Able to cut, edge and fit lenses into all types of frames.
- Proven capability as Senior Operations Technician (for internal candidates) or relevant experience/education in Optics / Vision industry (for external candidates).
Benefits
- 10% Employer pension contribution (providing a 4% employee contribution).
- Bonus scheme.
- Private BUPA healthcare for you and your family.
- Life insurance.
- Professional body subscription paid for by ZEISS.
- 25 days annual leave (plus bank holidays), increasing with service.
- Free ZEISS lenses for you and discounted ZEISS lenses for your friends and family.
- Employee health and well‑being programme, including premium access to the Calm app.
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Quality Analyst employer: Carl Zeiss AG
At ZEISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Quality Analyst in our Birmingham facility, you will benefit from a comprehensive benefits package, including a generous pension contribution, private healthcare, and opportunities for professional development. Our commitment to employee well-being and continuous improvement ensures that you will thrive in your role while contributing to our mission of delivering best-in-class quality and operational excellence.
