You'll be acting as a trusted partner within the business to support the development and implementation of improved processes often with the introduction of technology at ZEISS Ltd. We are looking for an IT Support Analyst to resolve issues with equipment and software, including technical problem-solving, investigation, auditing, financial awareness, coaching, mentoring, and operational support, while also contributing to a variety of day-to-day team responsibilities as required.
- Efficient logging of support calls using the Zeiss helpdesk system
- To provide first- and second-line technical support to colleagues (local and remote) in the following areas: Software, Hardware and Network
- Liaising with internal and external support organisations
- Extensive knowledge of Microsoft Office.
- Knowledge of Microsoft Server
- Knowledge of or certification in ITIL and project management
- Machine deployment and software installation
- Ability to travel to remote sites, within the UK, as such we will ask that you work towards obtaining a full UK valid driving license if you do not currently have one.
- Supporting the Senior Support Analyst with the IT infrastructure
- Compliance with and promotion of Data Protection legislation
- Compliance with and promotion of Corporate and local security standards and principals
- Membership of the IT Security community as an IT Security Engineer (where appropriate)
We're looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what's possible. Who always strive to develop, accept responsibility, and take society into the future.
ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas. ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.
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IT Support Analyst in Hartford employer: Carl Zeiss AG
At Carl Zeiss AG in Birmingham, we pride ourselves on fostering a collaborative and innovative work environment where quality and precision are at the forefront of our operations. As an Optical Quality Analyst, you will benefit from continuous professional development opportunities, a strong commitment to health and safety, and the chance to make a tangible impact on product quality and customer satisfaction. Join us to be part of a team that values expertise and encourages growth in the dynamic field of optical lens manufacturing.
