At a Glance
- Tasks: Drive sales and deliver exceptional customer service in our London store.
- Company: Carl Friedrik is a luxury travel and leather goods brand redefining modern elegance.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Other info: Start date is 04/07/2024; perfect for those passionate about luxury and customer experience.
- Why this job: Join a creative team focused on excellence and innovation in the luxury market.
- Qualifications: Retail or hospitality experience preferred; strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Job description
Sales Associate – London
About the role
We are looking for a talented Store Associate to play a key role in our London stores. You will be at the forefront of our brand’s physical presence, responsible for driving sale and delivering unparalleled customer service. This role requires a passion for luxury, excellent communication skills, and a customer-centric mindset.
Who you are
You are an experienced retail professional with strong energy and presence on the shop floor. You are confident engaging customers, comfortable selling premium products, and motivated by results.
You care about detail, service quality, and presentation, and you understand that in a flagship environment, standards matter every day, not just on good days.
You understand the value of building long term client relationships and are comfortable developing a loyal customer base through thoughtful follow up and consistent service, not just one off transactions.
You are reliable, commercially aware, and interested in growing with a business rather than staying static in a role.
An interest in travel, design, and quality craftsmanship is important, but you also understand how to convert interest into sales and repeat customers.
Your responsibilities
You will deliver a consistently high standard of customer service, acting as a clear and credible ambassador for the Carl Friedrik brand.
You will drive sales through confident product knowledge, storytelling, and effective upselling and cross selling.
You will actively contribute to building a loyal customer base in New York, developing ongoing relationships with clients and supporting client outreach and follow up in line with the brand’s approach to clientelling.
You will maintain strong store standards across presentation, cleanliness, and product care.
You will support stock handling and back of house organisation to ensure the store runs efficiently.
You will process transactions accurately and professionally, contributing to a smooth end to end customer experience.
You will work closely with the wider team to help establish the culture, pace, and expectations of the New York store.
Why join Carl Friedrik
Carl Friedrik is a fast growing premium travel brand with an established and loyal US customer base.
Joining at this stage offers the opportunity to contribute meaningfully to a high profile store opening and to grow alongside the brand as its retail presence expands.
Strong performance will be recognised, and as the business develops, there will be opportunities for progression and increased responsibility.
Role details
Job type: Part time and full time opportunities available
Additional pay: Commission
Benefits: Employee discount and company benefits
Schedule: Flexible scheduling including weekends
Location: In person, London
Job requirements
Previous retail experience, ideally within a premium or customer focused environment
Confident, engaging communicator with strong presence on the shop floor
Comfortable selling premium products and working to sales targets
Strong attention to detail and commitment to high service standards
Experience in clientelling and building long term customer relationships
Reliable, proactive, and able to work well as part of a team
Flexible availability, including weekends
Eligible to work in the United States
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Sales Associate in London employer: Carl Friedrik
At Carl Friedrik, we pride ourselves on being an exceptional employer that values creativity and excellence in the heart of London. Our vibrant work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while delivering outstanding customer experiences. Join us to be part of a team that not only champions luxury but also invests in your development and success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in London
✨Tip Number 1
Familiarise yourself with the brand's products and values. Understanding Carl Friedrik's unique blend of timeless design and quality will help you connect with customers and demonstrate your passion for luxury.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about luxury goods. This will help you articulate your thoughts clearly and build rapport with potential clients.
✨Tip Number 3
Get comfortable with upselling and cross-selling techniques. You can role-play scenarios where you suggest complementary products to a friend, which will prepare you for real-life interactions with customers.
✨Tip Number 4
Visit the store before applying to observe the customer experience and store presentation. Take notes on what you think works well and how you could contribute to enhancing that experience as a Sales Associate.
We think you need these skills to ace Sales Associate in London
Some tips for your application 🫡
Understand the Brand:Familiarise yourself with Carl Friedrik's ethos and product range. Highlight your understanding of their commitment to quality and luxury in your application.
Tailor Your CV:Emphasise any previous experience in retail or luxury sales. Showcase your communication skills and ability to provide exceptional customer service, as these are key for the Sales Associate role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for luxury goods and your motivation to contribute to the team. Mention specific examples of how you've achieved sales targets or provided excellent customer experiences in the past.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Carl Friedrik
✨Show Your Passion for Luxury
Make sure to express your enthusiasm for luxury goods during the interview. Share any personal experiences or insights you have about the brand and its products, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the expectations for a Sales Associate.
✨Demonstrate Your Sales Techniques
Be ready to discuss your experience with upselling and cross-selling. You might even want to role-play a sales scenario during the interview to showcase your skills in action and how you can drive sales effectively.
✨Emphasise Team Collaboration
Since the role involves working closely with a team, share examples of how you've successfully collaborated with colleagues in the past. Highlight your ability to contribute to collective goals and maintain a positive team dynamic.
