At a Glance
- Tasks: Lead retail teams to deliver a premium customer experience and drive sales performance.
- Company: Join Carl Friedrik, a luxury brand focused on exceptional customer service.
- Benefits: Competitive salary, team development opportunities, and a vibrant work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across London stores.
- Why this job: Be at the forefront of luxury retail and make a real impact on customer experiences.
- Qualifications: 3+ years in premium retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Carl Friedrik is looking for an experienced Retail Sales Manager to help lead the performance of its London retail stores. This role will focus heavily on customer experience, sales leadership, team motivation, and creating a consistently premium in-store experience across both locations.
The position suits a highly people-focused retail leader who thrives on the shop floor, enjoys building strong customer relationships, and leads from the front through energy, presence, and strong commercial awareness.
Who you are
- You come from a premium or luxury retail background and are passionate about customer experience, team culture, and driving commercial performance.
- You are confident on the shop floor, naturally engaging with customers, and know how to motivate a team to deliver high standards consistently.
- You understand how to drive sales through strong service, client relationships, floor leadership, and attention to detail.
- You bring energy, accountability, and a proactive mindset to the stores day to day.
Your responsibilities
- Lead from the front on the shop floor and deliver a premium customer experience.
- Drive sales performance, conversion, AOV, and clientelling activity.
- Motivate, coach, and develop the retail team across both London stores.
- Maintain exceptionally high standards across service, presentation, VM, and store environment.
- Build strong customer relationships and encourage repeat business.
- Support onboarding, training, and day to day team development.
- Work closely with the Head of Retail on store performance, customer insights, and commercial opportunities.
- Support in-store events, activations, and VIP experiences.
- Help ensure smooth day to day store operations and team organisation.
Requirements
- 3+ years experience within premium or luxury retail.
- Strong sales and customer experience focus.
- Experience leading or motivating retail teams.
- Commercial mindset with understanding of KPI-driven retail.
- Confident communicator with strong interpersonal skills.
- Highly proactive, organised, and hands-on approach.
- Flexible to work across both central London stores including weekends.
Retail Sales Manager employer: Carl Friedrik
Carl Friedrik is an exceptional employer that prioritises a premium customer experience and fosters a vibrant team culture within its London retail stores. With a strong focus on employee development, you will have the opportunity to lead a motivated team, drive sales performance, and engage with customers in a dynamic environment, all while enjoying the unique advantages of working in one of the world's most iconic cities.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Manager
✨Tip Number 1
Get to know the company inside out! Research Carl Friedrik's values, products, and customer experience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams or improved customer experiences in previous roles. This will demonstrate that you have what it takes to lead at Carl Friedrik.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to the premium experience they offer.
We think you need these skills to ace Retail Sales Manager
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, make sure to highlight your passion for delivering a premium customer experience. Share specific examples of how you've engaged with customers and created memorable shopping experiences in your previous roles.
Demonstrate Your Leadership Skills:We want to see how you lead from the front! In your application, mention your experience in motivating and developing retail teams. Use anecdotes that showcase your ability to inspire others and drive sales performance.
Highlight Your Commercial Awareness:Make it clear that you understand the commercial side of retail. Discuss your familiarity with KPIs and how you've used them to improve sales and customer satisfaction. This will show us that you're not just about the shop floor but also about driving results.
Tailor Your Application to Us:Take the time to tailor your application specifically for Carl Friedrik. Mention why you're excited about this role and how your background in premium or luxury retail aligns with our values. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Carl Friedrik
✨Know Your Customer Experience
Before the interview, brush up on the key elements of a premium customer experience. Be ready to share specific examples from your past roles where you enhanced customer satisfaction or loyalty. This shows that you understand what it takes to create a top-notch shopping environment.
✨Showcase Your Leadership Style
Prepare to discuss your approach to leading and motivating a retail team. Think of instances where you successfully coached team members or improved sales performance. Highlighting your hands-on leadership style will resonate well with the interviewers.
✨Demonstrate Commercial Awareness
Familiarise yourself with the latest trends in luxury retail and be prepared to discuss how they impact sales and customer engagement. Showing that you have a commercial mindset and can drive KPIs will set you apart as a candidate who understands the business side of retail.
✨Engage with Energy and Presence
During the interview, embody the energy and presence you would bring to the shop floor. Use confident body language, maintain eye contact, and engage with your interviewers as if they were customers. This will help them envision you as a dynamic leader in their stores.
