At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer experiences in luxury retail.
- Company: Join Carl Friedrik, a premium brand known for its quality and style.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Flexible working hours, including weekends, across two vibrant London locations.
- Why this job: Be at the forefront of luxury retail, driving sales and elevating service standards.
- Qualifications: 3+ years in retail management, preferably in premium or luxury settings.
The predicted salary is between 40000 - 50000 € per year.
Carl Friedrik is looking for an experienced Store Manager to oversee the day to day performance and operations of its London retail stores. This role will play a key part in driving sales performance, elevating service standards, maintaining operational excellence, and ensuring a consistently premium customer experience across both locations.
The position suits a commercially minded retail leader who thrives in premium environments, enjoys accountability, and is confident leading teams, driving performance, and maintaining exceptionally high standards across service, presentation, and operations.
Who you are
- You are an experienced retail manager from a premium or luxury background with a strong understanding of client experience, team leadership, and commercial performance.
- You are highly organised, proactive, and confident managing multiple priorities across different store environments.
- You understand how to drive sales through strong leadership, client relationships, floor presence, and disciplined execution.
- You are comfortable analysing store performance, identifying opportunities, and ensuring consistent follow through from the wider team.
Your responsibilities
- Oversee the day to day performance and operations of the London stores.
- Lead, coach, and develop the retail team across both locations.
- Drive sales performance, conversion, AOV, and clientelling activity.
- Maintain high standards across customer experience, VM, cleanliness, and store presentation.
- Ensure operational consistency across opening/closing, stock organisation, rota management, and daily execution.
- Monitor and report on KPIs, store performance, and customer insights.
- Support training, onboarding, and performance management of retail staff.
- Work closely with the Retail Lead on store strategy, reporting, and operational improvements.
- Act as the senior in-store point of contact during peak trading periods, events, and VIP visits.
Requirements
- 3+ years retail management experience within premium or luxury retail.
- Strong commercial mindset and understanding of KPI-driven retail.
- Experience leading teams and driving accountability.
- Excellent organisational and communication skills.
- Strong standards across service, presentation, and operations.
- Comfortable working flexibly across both central London sites, including weekends.
Job requirements
- 2–5 years retail management experience, ideally within a premium or luxury environment.
- Confident leader with strong presence on the shop floor and experience managing teams.
- Commercially minded with experience driving sales, conversion, and clientelling performance.
- Strong understanding of KPI reporting, target management, and retail operations.
- High standards across customer service, store presentation, and operational execution.
- Comfortable managing multiple priorities across two retail locations.
- Proactive, organised, and able to take ownership of day to day store performance.
- Flexible availability, including weekends where required.
- Strong communication and coaching skills with the ability to develop and motivate teams.
- Eligible to work in the United Kingdom.
Dual Site Store Manager in London employer: Carl Friedrik
At Carl Friedrik, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is reflected in our supportive culture that encourages professional development and excellence in service. With competitive benefits and a focus on maintaining high standards, we provide a rewarding experience for those passionate about premium retail management.
StudySmarter Expert Advice🤫
We think this is how you could land Dual Site Store Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in premium environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you know of any local events or pop-ups related to luxury retail, attend them. It’s a great way to meet potential employers and showcase your passion for the industry.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you admire. Express your interest in working with them and ask if they have any upcoming opportunities.
✨Tip Number 4
Keep your skills sharp! Consider taking short courses or workshops that focus on retail management or customer service excellence. This not only boosts your CV but also shows your commitment to professional growth.
We think you need these skills to ace Dual Site Store Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your retail management experience, especially in premium or luxury environments, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've driven sales performance and led teams in previous positions to give us a taste of your leadership style.
Showcase Your Achievements:Quantify your successes! Whether it’s improving sales figures or enhancing customer satisfaction, we want to see numbers that demonstrate your impact in previous roles. This helps us understand your potential contribution.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of your progress!
How to prepare for a job interview at Carl Friedrik
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've driven sales, improved conversion rates, or enhanced clientelling activities in your previous roles. This shows you understand the commercial side of the business.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you’ve successfully coached a team or resolved conflicts. Being able to articulate your approach to team development will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Since this role involves managing multiple priorities across two locations, be prepared to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and ensure operational consistency.
✨Emphasise Customer Experience
As the role focuses on maintaining high service standards, come equipped with examples of how you’ve elevated customer experiences in the past. Discuss any initiatives you’ve implemented that led to positive customer feedback or increased loyalty.
