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For Companies At a Glance
- Tasks: Be the face of our luxury brand, solving customer queries across various platforms.
- Company: Join Carl Friedrik, a design company redefining luxury with intelligent, sustainable products.
- Benefits: Enjoy competitive salary, flexible work options, and exciting team events.
- Why this job: Be part of a passionate team making a real impact in the luxury industry.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work 5 days a week from Thursday to Monday in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Summary
Carl Friedrik is a product design company challenging traditional luxury. We design and sell premium accessories and travel goods.
We empower modern professionals in their day-to-day lives with our unique blend of intelligent design, fine craftsmanship and long-lasting quality.
About the role
We are looking for a motivated and talented individual to join our team as Customer Service Representative. Someone who is passionate about customer experience and driving improvements is a must. This will be a fast-paced and intensive role as you will work closely with the E-Commerce Customer Service Manager, helping to solve customer queries and improve customer support KPIs.
Responsibilities:
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To be the face of Carl Friedrik for the customer, staying up to date with all new projects and developing a strong understanding of our brand and products
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Provide knowledgable and confident answers to customers on all platforms (online chat, email, social media, and phone)
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Display initiative and an ability for problem solving
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Action customer requests across a variety of e-commerce tech platforms and software
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Liaise with our warehouse to help track shipments for customers and adjust orders accordingly
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Liaise with our Global Payment System to help monitor customers payments/refunds, and returns
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Building strong rapports with customers, going above and beyond to help solve their queries
Ideal candidate
We’re looking for a talented and highly motivated candidate to join our small, high-powered team.
Working days – 5 days per week (Thurs – Mon)
We are looking for someone that’s:
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Passionate: You’re passionate about your role, your team, and serving our customers.
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Proactive: You act without being told what to do and have the ability to self-handedly push a new project to the finish line.
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Strong communicator: Both within the team and externally (excellent written/verbal skills).
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Creative: You express creativity in your approach to problem solving. You always ask if there’s a better way to do something.
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Problem solver: You are able to come up with creative and logical solutions to problems and action them with no assistance.
Experience
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Experience in a customer service or customer-facing role.
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Technical understanding of order management softwares and e-commerce platforms.
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Native level English.
More about Carl Friedrik
We are challenging the outdated practises that characterise the luxury industry. By selling direct-to-consumer, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve our customer: the modern professional.
Intelligent design is a crucial part of our ethos. Everyday accessories should be functional and a joy to use — so form always follows function in our creative process.
Accessories must also meet the demands of modern living. So we only collaborate with the finest materials and craftsmen. The result: products that last a lifetime.
Carl Friedrik in the media
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New York Times: “Best refined briefcase for daily use: Carl Friedrik”
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Forbes: “The new king in the leather goods space”
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Featured in HBO’s Emmy award-winning drama, Succession.
Benefits
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Competitive salary
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Contributory pension scheme
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Annual company trip + frequent team social events
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Flexible location, even remote
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Premium co-working spaces in London and Barcelona
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Join a fast-growing, agile and international team, passionate about innovation and making a difference
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E-commerce Customer Service Representative - Luxury Brand employer: Carl Friedrik
Contact Detail:
Carl Friedrik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Customer Service Representative - Luxury Brand
✨Tip Number 1
Familiarise yourself with Carl Friedrik's products and brand ethos. Understanding their unique approach to luxury and intelligent design will help you engage confidently with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully handled customer queries in the past. Think about specific situations where you went above and beyond to resolve issues, as this aligns perfectly with what they're looking for.
✨Tip Number 3
Brush up on your technical knowledge of e-commerce platforms and order management software. Being able to discuss your familiarity with these tools will demonstrate your readiness for the fast-paced environment at Carl Friedrik.
✨Tip Number 4
Prepare to discuss your communication style and how you build rapport with customers. Since strong communication is key for this role, think of ways you've effectively interacted with customers in previous roles, whether through chat, email, or phone.
We think you need these skills to ace E-commerce Customer Service Representative - Luxury Brand
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Carl Friedrik's ethos and product offerings. Familiarise yourself with their unique approach to luxury and how they challenge traditional practices in the industry.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or customer-facing roles. Emphasise any technical understanding of e-commerce platforms and order management software, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and problem-solving. Mention specific examples from your past experiences where you went above and beyond for customers, demonstrating your proactive nature.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects excellent written skills. Use clear and concise language, and consider including a brief example of how you've effectively communicated with customers in the past.
How to prepare for a job interview at Carl Friedrik
✨Know the Brand Inside Out
Before your interview, make sure you research Carl Friedrik thoroughly. Understand their products, values, and what sets them apart in the luxury market. This knowledge will help you answer questions confidently and show your passion for the brand.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your problem-solving abilities and how you went above and beyond to ensure customer satisfaction.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle different communication platforms, such as online chat, email, and social media.
✨Be Proactive and Creative
Think of ways you can improve customer service processes or enhance the customer experience. During the interview, share any innovative ideas you have that could benefit the team and demonstrate your proactive nature.