At a Glance
- Tasks: Be the face of luxury, solving customer queries and enhancing their experience.
- Company: Join Carl Friedrik, a trailblazer in modern luxury accessories.
- Benefits: Enjoy competitive pay, flexible work options, and exciting team events.
- Other info: Work in a dynamic, international team with great growth potential.
- Why this job: Make a real impact in customer service for a brand that values innovation.
- Qualifications: Experience in customer service and a knack for problem-solving.
The predicted salary is between 36000 - 60000 € per year.
Summary
Carl Friedrik is a product design company challenging traditional luxury. We design and sell premium accessories and travel goods.
We empower modern professionals in their day‑to‑day lives with our unique blend of intelligent design, fine craftsmanship and long‑lasting quality.
About the role
We are looking for a motivated and talented individual to join our team as Customer Service Representative. Someone who is passionate about customer experience and driving improvements is a must. This will be a fast‑paced and intensive role as you will work closely with the E‑Commerce Customer Service Manager, helping to solve customer queries and improve customer support KPIs.
Responsibilities
- To be the face of Carl Friedrik for the customer, staying up to date with all new projects and developing a strong understanding of our brand and products
- Provide knowledgeable and confident answers to customers on all platforms (online chat, email, social media, and phone)
- Display initiative and an ability for problem solving
- Action customer requests across a variety of e‑commerce tech platforms and software
- Liaise with our warehouse to help track shipments for customers and adjust orders accordingly
- Liaise with our Global Payment System to help monitor customers payments/refunds, and returns
- Building strong rapports with customers, going above and beyond to help solve their queries
Ideal candidate
We’re looking for a talented and highly motivated candidate to join our small, high‑powered team.
Working days - 5 days per week (Thurs - Mon)
We are looking for someone that’s:
- Passionate: You’re passionate about your role, your team, and serving our customers.
- Proactive: You act without being told what to do and have the ability to self‑handedly push a new project to the finish line.
- Strong communicator: Both within the team and externally (excellent written/verbal skills).
- Creative: You express creativity in your approach to problem solving. You always ask if there’s a better way to do something.
- Problem solver: You are able to come up with creative and logical solutions to problems and action them with no assistance.
Experience
- Experience in a customer service or customer‑facing role.
- Technical understanding of order management software and e‑commerce platforms.
- Native level English.
Benefits
- Competitive salary
- Contributory pension scheme
- Annual company trip + frequent team social events
- Flexible location, even remote
- Premium co‑working spaces in London and Barcelona
- Join a fast‑growing, agile and international team, passionate about innovation and making a difference
E-commerce Customer Service Representative (Luxury Brand) employer: Carl Friedrik
At Carl Friedrik, we pride ourselves on being an exceptional employer that values innovation, creativity, and a passion for customer service. Our dynamic work culture fosters collaboration and personal growth, offering employees the chance to thrive in a fast-paced environment while enjoying competitive salaries, flexible working arrangements, and regular team-building events. Join us in redefining luxury and be part of a dedicated team that is committed to making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Customer Service Representative (Luxury Brand)
✨Tip Number 1
Get to know Carl Friedrik inside out! Familiarise yourself with their products and values. When you chat with them, show off your knowledge about their unique blend of intelligent design and craftsmanship. It’ll make you stand out as a passionate candidate.
✨Tip Number 2
Practice your communication skills! Whether it’s online chat or phone calls, being able to express yourself clearly is key. Try role-playing customer scenarios with friends or family to boost your confidence and problem-solving skills.
✨Tip Number 3
Show your proactive side! Think of ways you can improve customer experience and be ready to share those ideas during your interview. Companies love candidates who take the initiative and think outside the box.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Carl Friedrik. Don’t miss out on this opportunity!
We think you need these skills to ace E-commerce Customer Service Representative (Luxury Brand)
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about providing an exceptional experience for our customers, so share any relevant experiences that highlight this passion.
Be Proactive:In your written application, demonstrate your proactive nature. Mention instances where you've taken the initiative to solve problems or improve processes. This will show us that you're ready to hit the ground running in our fast-paced environment.
Communicate Clearly:Since strong communication is key for this role, make sure your application is well-written and free of errors. Use clear and concise language to convey your thoughts, and don’t forget to showcase your personality – we love a bit of creativity!
Tailor Your Application:Take the time to tailor your application specifically for us at Carl Friedrik. Highlight your understanding of our brand and products, and explain how your skills and experiences align with our mission. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Carl Friedrik
✨Know the Brand Inside Out
Before your interview, dive deep into Carl Friedrik's products and ethos. Understand their commitment to intelligent design and sustainability. This knowledge will help you answer questions confidently and show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving abilities and how you’ve handled challenging situations. This will demonstrate your proactive nature and strong communication skills.
✨Familiarise Yourself with E-commerce Platforms
Brush up on your technical understanding of order management software and e-commerce platforms. Being able to discuss these tools during your interview will show that you're ready to hit the ground running in this fast-paced role.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the team dynamics or future projects at Carl Friedrik. This not only shows your interest in the role but also your creative thinking and desire to contribute to the company's success.
