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- Tasks: Guide customers through car finance applications and book appointments with experts.
- Company: Fast-growing FinTech startup transforming the car-buying experience.
- Benefits: Uncapped commission, 25 days holiday, personal development budget, and free breakfast.
- Why this job: Join a fun, collaborative culture where your ideas truly matter.
- Qualifications: Strong sales and customer service background with excellent organisation skills.
- Other info: Flexible working hours and opportunities for personal growth.
The predicted salary is between 18000 - 25200 £ per year.
£18,000 Basic Salary + Uncapped Commission (£35k OTE)
Location: Manchester City Centre
Employment type: Full-time
Carki is a fast‑growing FinTech startup on a mission to transform the car‑buying experience. As a Customer Success Manager you will act as the first point of contact for customers who have completed an online car finance application but have not yet booked an appointment. Your goal is to guide them through the next steps, answer questions, overcome objections, and book them with one of our experts.
Key Responsibilities
- Explain the benefits of using Carki in a clear and engaging way
- Book appointments using our online scheduling tools or transfer calls directly where possible
- Collect customer feedback and help resolve issues where needed
- Confirm and reschedule appointments when required
- Occasionally liaise with car dealers to help progress vehicle purchases
Working hours
40 hours per week, Monday–Friday 9am–6pm with two late shifts 11am–8pm. Occasional weekend work with time off in lieu.
About You
- Strong background in sales and customer service
- Confident handling objections and working to targets and KPIs
- Enjoy a fast‑paced, high‑performance environment
- Resilient, motivated, and results‑driven
- Excellent organisation and time‑management skills
- Flexible with shifts to support outstanding customer service
Why Join Carki
- Uncapped commission/connect £35k OTE
- 25 days holiday + early finish on your birthday
- Semi‑flexible working hours
- Personal development budget (courses, books & more)
- Income protection (80% salary for up to 6 months)
- Workplace pension
- Free breakfast, drinks & social events
- A fun, collaborative culture with no hierarchy – your ideas matter
Apply
If you want to be part of a FinTech business that’s genuinely changing the way people buy cars, we’d love to hear from you. Apply now or message us to find out more.
We’re Hiring: Customer Success Manager | Manchester in Stockport employer: Carki
Contact Detail:
Carki Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land We’re Hiring: Customer Success Manager | Manchester in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Customer Success Manager role. Highlight your sales experience and how you handle objections.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to come to you. Reach out directly to companies you’re interested in, like Carki, and express your enthusiasm for their mission. A little initiative can go a long way!
✨Tip Number 4
Follow up after interviews! Send a quick thank-you email to show your appreciation and reiterate your interest in the role. It’s a simple gesture that can help you stand out from the crowd.
We think you need these skills to ace We’re Hiring: Customer Success Manager | Manchester in Stockport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining Carki and how you can contribute to transforming the car-buying experience.
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your sales and customer service experience, and don’t forget to mention any achievements that demonstrate your ability to handle objections and meet targets.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Carki!
How to prepare for a job interview at Carki
✨Know Your Product Inside Out
Before the interview, make sure you understand Carki's services and how they benefit customers. Familiarise yourself with the car-buying process and be ready to explain how you can help customers navigate it smoothly.
✨Prepare for Objection Handling
Since you'll be dealing with customer objections, think of common concerns customers might have about car finance applications. Prepare clear, confident responses that demonstrate your problem-solving skills and ability to reassure customers.
✨Showcase Your Sales Experience
Be ready to discuss your previous sales and customer service experiences. Use specific examples to highlight how you've successfully met targets and handled challenging situations in the past. This will show your potential employer that you're results-driven.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, performance metrics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
