Deputy Operations Manager in Halifax

We are seeking a Deputy Operations Manager to join our expanding leadership team and support the continued development of Caritas Group Practice.

Caritas Group Practice is a progressive GP practice caring for approximately 8,000 patients across three sites in Halifax.

As part of the North Halifax Primary Care Network, we are committed to delivering high-quality, accessible and patient-centred care while continually improving the way we work.

This is an exciting opportunity for an enthusiastic individual to work closely with the Practice Manager, GP Partners and wider multidisciplinary team to support the effective running of the practice.

The successful candidate will play a key role in improving operational processes, supporting staff teams, monitoring performance and helping deliver our vision for modern primary care.

We are looking for someone with excellent organisational and communication skills, who is proactive, approachable and able to work collaboratively in a busy healthcare environment.

You will have the opportunity to develop your leadership skills, contribute to service improvements and play an important role in shaping the future of our practice.

In return, we offer a supportive and innovative working environment, opportunities for professional development and the chance to become a valued member of a practice that puts patients, staff and continuous improvement at the heart of everything we do.

Main duties of the job

The Deputy Operations Manager will support the Practice Manager and GP Partners in the effective delivery of high-quality primary care services across Caritas Group Practice.

This role will provide operational leadership and support to ensure the practice runs efficiently, while helping to develop and improve systems, processes and services.

Working closely with clinical and administrative teams, the successful candidate will help coordinate day-to-day operations, support workforce planning, monitor performance, and contribute to quality improvement initiatives.

They will play an important role in identifying opportunities for improvement, implementing change and ensuring services continue to meet the needs of patients and staff.

The post holder will support effective communication across the practice, assist with governance and compliance requirements, and help maintain a positive and supportive working culture.

They will also contribute to projects that improve patient experience, staff wellbeing and operational effectiveness.

This role would suit an organised and enthusiastic individual with strong leadership potential who enjoys problem-solving, working with people and making a positive impact within primary care.

The successful candidate will have the opportunity to develop their management skills while contributing to the ongoing growth and success of a progressive GP practice.

About us

Caritas Group Practice is a progressive and forward-thinking GP practice and we are proud to be part of the North Halifax Primary Care Network and work collaboratively with our PCN colleagues and wider healthcare partners to deliver high-quality, patient-focused care.

Our practice has a strong focus on teamwork, innovation and continuous improvement.

We have developed a diverse multidisciplinary team including GPs, Advanced Clinical Practitioners, pharmacists, nursing staff, healthcare assistants, administrative teams and additional PCN roles, working together to provide a modern approach to primary care.

We pride ourselves on creating a supportive and inclusive environment where staff are encouraged to share ideas, develop their skills and take an active role in improving services.

We value open communication, respect and collaboration, ensuring every team member feels recognised and able to make a meaningful contribution.

As part of the Caritas team, you will work alongside experienced clinical and operational leaders who are committed to staff development, innovation and delivering excellent care for our community.

You will have opportunities to develop your management and leadership skills, contribute to service improvement projects and be part of a practice that is ambitious about the future of primary care.

We believe that investing in our people is key to delivering outstanding patient care, and we are committed to supporting our team to thrive.

Job responsibilities

Are you ready to take the next step in your primary care leadership career?

We are seeking an experienced, motivated, and proactive Deputy Operations Manager in General Practice to join our friendly and supportive leadership team.

This is an exciting opportunity to play a key role in the operational management and development of three thriving GP practices, working closely with the Operations Manager, Practice Manager, GP Partners, and multidisciplinary teams.

If you are passionate about delivering high-quality patient services, leading teams, improving operational performance, and driving service innovation, we would love to hear from you.

About the Role

As Deputy Operations Manager, you will support the delivery of efficient, effective, and high-quality operational services across our practices.

You will work closely with practice leadership teams to ensure services run smoothly, regulatory requirements are met, and patients receive the best possible experience.

This is a varied and rewarding role offering excellent opportunities for professional development and progression within primary care operations and management.

Key Responsibilities Operational Management

• Support the day-to-day operational management of three GP practice sites.
• Ensure patient-facing and administrative services are delivered efficiently and effectively.
• Assist in managing operational performance, workforce planning, and service delivery.
• Work collaboratively with clinical and non-clinical teams to identify and resolve operational challenges.
• Support the implementation of new systems, processes, and service improvement initiatives.
• Deputise for the Operations Manager when required.
• Quality, Governance and Compliance
• Support compliance with CQC regulations, NHS contractual requirements, and organisational policies.
• Coordinate audits, policy reviews, risk assessments, and governance activities.
• Monitor mandatory training, compliance records, and workforce requirements.
• Contribute to quality improvement and patient safety initiatives.
• Patient Services and Experience
• Support improvements in patient access, patient satisfaction, and service delivery.
• Assist in the management of patient feedback, complaints, and compliments.
• Identify opportunities to enhance the patient journey and overall patient experience.
• Leadership and Workforce Development
• Provide leadership, support, and guidance to administrative and reception teams.
• Promote a positive, collaborative, and high-performing culture.
• Assist with recruitment, induction, training, and performance management processes.
• Support staff development and encourage continuous learning across teams.
• Service Improvement and Performance
• Support the delivery of organisational objectives and operational targets.
• Assist in monitoring key performance indicators and service outcomes.
• Contribute to service redesign, transformation projects, and business planning activities.
• Use data and performance information to support informed decision-making.

About You

We are looking for a confident, organised, and solution-focused individual with experience in primary care operations and team leadership.

• Experience using Systm One.
• Previous experience in a supervisory, management, or leadership role.
• Experience working within a GP practice, Primary Care Network, or wider primary care setting.
• Excellent organisational, communication, and interpersonal skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaboratively as part of a leadership team.
• Experience supporting CQC compliance and inspections.
• Knowledge of NHS primary care contracts, regulations, and performance frameworks.
• Experience in service improvement, project management, or operational development.
• Experience managing complaints and patient feedback processes.

What We Offer

• Supportive and experienced leadership team.
• Opportunities for professional development and career progression.
• Company pension scheme.
• Employee and retail discounts.
• On-site parking.
• The opportunity to make a meaningful impact on patient care and service delivery across multiple practices.
• Apply Now

This is an excellent opportunity for an Assistant Practice Manager, Deputy Practice Manager, Operations Lead, or senior administrator looking to progress into a broader operational leadership role.

Join us and help shape the future of primary care services for our patients and local community.

• Job Types: Full-time, Permanent
• Company pension
• On-site parking

Person Specification

Qualifications

• Educated to degree level or equivalent experience in healthcare, business administration, management or a related field.
• Evidence of relevant management, leadership or supervisory training.
• Experience of working in General Practice.
• Understanding of NHS primary care structures, processes and priorities.
• Qualification in leadership, management or project management (e. g. CMI, ILM or equivalent).
• Experience or training in quality improvement methodologies.
• Knowledge of GP practice systems and primary care contractual requirements.

Experience

• Experience of working in an operational, management, supervisory or leadership role within healthcare or a similar service environment.
• Previous experience working within general practice, primary care, NHS services or a Primary Care Network.
• Experience of supporting teams and contributing to effective workforce management.
• Experience of improving processes, implementing change and supporting service development.
• Experience of analysing information, monitoring performance and identifying areas for improvement.
• Experience of working collaboratively with a range of stakeholders.
• Experience of managing competing priorities within a busy environment.
• Experience supporting CQC preparation, governance processes, audits or compliance activities.
• Experience of managing projects or leading improvement initiatives.
• Experience supporting recruitment, staff development and performance reviews.
• Experience working across multiple sites or services.
• Additional
• Excellent communication and interpersonal skills with the ability to build positive working relationships.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Ability to work independently, use initiative and make informed decisions.
• Proactive approach to problem-solving and service improvement.
• Ability to support and motivate colleagues within a multidisciplinary team.
• Commitment to delivering high-quality, patient-centred services.
• Understanding of confidentiality, information governance, equality, diversity and inclusion.
• Experience using data and performance information to support decision-making.
• Interest in developing a career within healthcare management and operational leadership.
• Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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