CARE COORDINATOR - INTERNAL VACANCY in Paisley

Caring Hearts Ltd is pleased to invite internal applications for the position of Care Coordinators within our Renfrewshire Branch. This is an exciting opportunity for an experienced and motivated individual who is passionate about delivering high-quality, person-centred care and supporting care staff within the service. The successful candidate will support the Registered Manager in the day-to-day coordination of care delivery, rota planning, staff supervision, compliance, and ensuring excellent outcomes for service users in line with company policies, SSSC standards, and current best practice.

This post holder will provide leadership to care staff within the service and provide care in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements, relevant regulations under the direction of the Registered Manager. This will involve direct line management of a team of home care workers. This includes the management of the weekly workload ensuring that services are delivered in line with their purchase order/private contract.

Key responsibilities:

• To participate, as required, in the multi-disciplinary assessment of Service User needs and the subsequent planning of Service User care, ensuring that service users are at the heart of the care delivery and that their wishes and preferences enhance their wellbeing.
• To liaise, as needed, with external organisations (CPNs, chiropodists, GPs and other nursing professionals) to organise and coordinate care delivery in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements, and relevant regulations under the direction of the Manager and within the financial plans.
• To report to the Registered Manager on a weekly basis on activity levels and outcomes for Service Users.
• To participate in staff development, training and performance appraisals, ensuring that all staff contribute to the efficient running of the service, and supervise staff.
• To provide written reports of all complaints, accidents, incidents and untoward events in accordance with written policies.
• To keep abreast of all new developments in care, and of the philosophies and policies of the contracting authority, and to communicate the same to the staff of the organisation, modifying policies as needed.
• To ensure that the day-to-day care services are operated in accordance with Health & Safety legislation and current statutory regulation guidance on best practice.
• To conform to the company code of professional conduct in relation to the operation of the home care service.
• To participate in Staff, Team and Quality Management Review Meetings as directed by the Branch Manager.
• To engage with and positively undertake on-call duties as required by the branch to ensure a 24/7 service is provided.

Education and Qualifications:

• Good English - Written and Verbal.
• Registered or willingness to register with the SSSC.
• Previous experience working within a care setting.
• Strong communication, organisational and problem-solving skills.
• Ability to work effectively within a multidisciplinary team.
• Driver with access to own transport for work purposes.
• Computer literacy and entry of data into databases.
• Must have the correct COS/working rights.

Desirable:

• SCQF level 7 [SVQ 3] qualification or willingness to work towards this.
• Previous supervisory experience.
• Knowledge of Rota planning, ensuring adequate staff on duty with correct skill mix and fair allocation of off duty/annual leave is preferable.

Skills:

• Proficient written skills: Maintain all care plans/care records in accordance with the service policy and audit care records following company policy to ensure compliance.
• Leadership Skills: Ability to induct and orientate new employees to the job role and service, organise and plan supervisions and appraisals for care staff.
• Communication skills: Recognise the importance of effective communication within the multidisciplinary team, with service users and their families/friends.
• Problem-solving skills: Plan, develop, implement and assess approaches to promote health and wellbeing.

Values-based Personal Qualities:

• Working Together: Involve service users, families, external agencies and colleagues.
• Everybody Counts: Ensuring no one is discriminated against or excluded.
• Commitment to Quality of Care: Striving for quality in everything we do.
• Compassion: Treating people with kindness and understanding the importance of empathy.
• Improving Lives: Focus on how things could be done better and sharing ideas.

Please ensure your profile is completed as fully as possible to increase your chances of being interviewed. All mandatory questions in the application form must be answered in order to submit your application.

Privacy: Caring Hearts Scotland will only collect data for specified, explicit and legitimate use in relation to the recruitment process. By signing this application form, you consent to Caring Hearts Scotland holding the information contained within this application form.