HR Generalist

Caring Hearts is a privately run care company providing a wide range of housing, care and support services for adults and older people in their own homes. The service provides high-quality support to adults within their own homes, working under a value-based approach: Right values, Right people to ensure that care and support is provided on outcome focused care plans. Ensuring service users feel enabled to live their lives and achieve the wishes and aspirations which are important to them, where possible, and feel in control of the decisions around their care.

This is an exciting new role where you will be responsible for supporting the operational side of the business, by providing a first-class HR service. You will work under the direction of the HR Manager, assisting with the execution of duties in support of the organisations vision to become more streamlined and competitive. Your main duties will include managing employee needs and ensuring all employees comply with company and government policies and legislation.

As an HR generalist you will perform daily administrative and human resources duties in the organisation, this includes giving individual employees advice about the future of their careers, onboarding new employees, facilitating open communication between employees and management and leading workshops and training. You must be comfortable communicating with employees about sensitive subjects such as salary, pension and benefits. Furthermore, you must be accustomed to using technology frequently as data entry is also an important component of your job as they are expected to update all employee records on the company’s database.

You will use various research skills to aid in the implementation of performance evaluation strategies and designing company policies in accordance with health and social care standards and other industry legislation. As an HR Generalist you will represent a company’s policies, procedures and goals, and many of your tasks revolve around instilling these values in employees, whilst making sure the policies are also fair to the employees.

Essential Job Functions

• You will serve as a liaison between the human resources department and employees for effective communication and conflict resolution.
• You will be responsible for ensuring company needs are met while promoting our positive company culture policy.
• You will be expected to continuously learn the latest HR best practices to improve workplace efficiency.
• Ensuring the smooth day to day running of all personnel-related systems, training and development and assisting in ensuring care inspectorate and home office worker compliance within department.
• You will be professional and proactive ensuring that administration is carried out accurately and in timely manner to ensure the smooth running of the department.
• Keeping up to date with key changes in employment law.
• You will work closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.

Key accountabilities (This is not an exhaustive list):

• Employee Relations

• Assist the HR manager in providing HR advice on a wide range of generalist issues, considering commercial and operational impact.
• Support manager with performance and sickness management and employee engagement.
• Working alongside the HR Manager and supporting them with any ER issues.
• Assist building, implementing, and maintaining a Performance Appraisal program that allows SMT to coherently evaluate performances across the Company.
• Contribute to the development of the strategic direction of the organisation and to work collaboratively across the business to help achieve corporate objectives and foster an atmosphere of mutual support.
• Establish and maintain appropriate systems for measuring necessary aspects of HR development including performance management and absence management.

• Provide HR data analytics and reports.
• Support with HR projects and initiatives.
• Maintain vital employee records and ensure the smooth operation of the HR department.

• Up-skilling and supporting managers to deal with absence management and supporting in short- and long-term absence cases.
• Calculating annual leave entitlements and communicate this information to the respective Home Managers.

• Coming up with and implementing best in class strategies and initiatives to optimise employee engagement.

• Administering tests and organising training for employees.
• Supporting HR-related training programs, workshops and seminars.
• Coordinating logistics for new hire orientations.
• Assisting managers in implementing training plans for staff and helping create career pathways for employees.
• Monitor training due dates to ensure compliance with CI and internal requirements; book training and promptly escalate any overdue.
• Assist with training carried out in-house, liaising with attendees, preparing materials, room preparation, producing certificates.

• Managing the Factorial HR system and Atlas Training Management ensuring data is accurately uploaded and systems are kept updated, equality commission reports are returned, handling employee queries in a timely manner and providing KPI information and reports to the HR Manager.

Skills, Abilities and Attributes

As an individual, you will be hardworking, reliable, IT literate, able to work to strict deadlines, and be a proactive team player. Your ability to carry out tasks with an employee retainment focused approach and organise your own workload whilst working towards tight deadlines are all skills required to succeed in this role. As an HR Generalist you help create a productive work environment by designing, implementing and monitoring management’s employee development processes, programs and policies. You will be a natural conversationalist who understands how to balance company policies with employee needs.

Applicants should have at least a year’s experience working in a position that deals with employee management and employee/manager relationships. All candidates should be familiar with the role human resources policies within the organisation and in employment law.

Education and Qualifications

A university degree/diploma in Human Resources Management, Personnel Management or a related field. An apprenticeship or specialist courses from various professional bodies in the human resources industry certificates will also be considered. Applicants also may have graduated with an unrelated degree but completed a human resources graduate training program with another company that provided them with the necessary human resources knowledge and experience. You will ideally be CIPD Level 5 qualified to a minimum or working towards your qualification in human resources/human resources management/business management or similar.

Experience

Previous experience of working within an HR Department is essential. Human resources: 2 years (preferred) HR professional with strong recruitment background. Advanced/intermediate skill level on MS Word/ Excel and PowerPoint. Working knowledge of HR functions and best practices. Knowledge of employment law and human resources responsibilities. Have up-to-date Knowledge of Employment Law, as well as its application to the workforce.

Additional skills, abilities and attributes

• Excellent interpersonal/communication skills, including a good telephone manner; ability to concentrate and communicate in a busy office environment.
• Excellent written, numerical and presentation skills.
• Exceptional interpersonal skills.
• Strong IT skills and can pick up systems; Knowledge of computer applications and HR-specific software programs.
• Administrative and clerical skills, including report writing, record keeping and scheduling.
• Self-motivated, able to work under pressure and exercise clear judgment; with the ability to work quickly, accurately and discretely, using an organised approach to manage various workloads and deadlines with excellent attention to detail.
• Flexible and hard-working.
• Warm, friendly, and approachable manner; Can build and maintain excellent and credible relationships with managers and employees.

Your Application

Please ensure your profile is completed as fully as possible to increase your chances of being interviewed. All mandatory questions in the application form must be answered in order to submit your application. When there is no answer applicable or unable to answer please fill in 'N/A' in the answer box to allow you to submit your application.

References

You must provide references from your two most recent employers. If you are unable to obtain two professional references, e.g. in the case of an applicant who has been raising children for ten years, please provide other relevant information.