Volunteer - Appropriate Adult Telephone Support in Gloucester

The CCP Appropriate Adult Service supports, advises and assists vulnerable adults and young people aged 17 and under in police custody. The AA Service supports adults with mental health disorders, learning disabilities, autism, ADHD, PTSD and other vulnerabilities, and provides independent support for vulnerable people when they find themselves in contact with the Criminal Justice System.

The AA service involves volunteers acting as an Appropriate Adult for vulnerable adults and young people who are detained or being questioned by the police. We are looking for volunteers to provide administrative and operational support to the AA Project Manager, who is responsible for managing the service outcomes in line with contract conditions. The Volunteer AA Telephone Support will help operate the call out service, manage volunteer availability, and liaise with Gloucestershire Police Stations and other external agencies as required. You will maintain effective communications and positive relationships necessary for the efficient operation of the service. Our Telephone Support shifts are 4 hours, 9am-1pm and 1pm-5pm, 5 days a week. This role can be remote or office based.

By volunteering within the Appropriate Adult Service, you could have potential career opportunities such as within the Criminal Justice sector, Care and Support sector, and the Legal sector.

We commit to you:

• Full AA training to national standards.
• On-going support and supervision.
• Full involvement in AA service development via network meetings, case studies, mentoring and further training.

Volunteers are a vital part of the CCP team and many participate in the wider life of the charity. We place the safety of our clients, staff, students, and volunteers first: CCP uses Safer Recruitment practices to onboard volunteers. This means we require an application form to be completed, interview, induction training and Enhanced DBS vetting and references.

CCP was originally founded in 1989 by a local businessman in response to the growing number of homeless young people in Cheltenham. Recognising that people as young as 16 were sleeping rough around the town after having been thrown out of their family home, he purchased a building and opened a 10-bed hostel. We have grown a lot since then and now aim to transform the lives of children, young people, families, and vulnerable adults by preventing homelessness, strengthening families and promoting independence. With a head office in Cheltenham, we currently employ over 250 staff, backed up by a team of over 150 volunteers, currently delivering services and projects in Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, and Dorset.

CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring Services, paid for by CCP.