At a Glance
- Tasks: Support clients with software demos and training while nurturing relationships.
- Company: Ikon Science is a global leader in geopredictive software, enhancing subsurface discovery for over 20 years.
- Benefits: Enjoy flexible working options, travel opportunities, and a collaborative team environment.
- Other info: Expect to travel about 50% of the time and engage in client-facing meetings.
- Why this job: Join a dynamic team making impactful contributions to the energy sector with innovative technology.
- Qualifications: Degree in Geology, Earth Sciences, or related fields; 3-5 years of relevant experience required.
The predicted salary is between 36000 - 60000 £ per year.
About us
Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon’s dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated subsurface data. Ikon helps customers make the best moves – improving accessibility and accuracy, accelerating results and lowering costs.
With offices located around the world in including; London, Houston, Kuala Lumpur, Calgary and Rio de Janeiro, Ikon services all major hydrocarbon geographies – delivering global solutions with local service and support. Award winning RokDoc geopredictive software, Curate knowledge management software, QI Solutions, GeoPressure and GeoMechanics Consultancy, and Roknowledge Studies make Ikon the proven partner for subsurface success.
Purpose of Role
The remit of the Geoscientist II is to provide technical support during the pre and post sales process for the RokDoc and Curate suite of software and to establish a ‘trusted advisor’ relationship with users in order to better provide proactive support and engagement.
Client interactions should be leveraged to better understand cross-sell and up-sell opportunities and to pass on these insights to the Business Development Manager.
The Geoscientist II will deliver on-site support &technical sales demos as required. Furthermore, the Geoscientist II will deliver software training as required to meet Client demand and requirements.
Key Responsibilities
- Working on the generation and dissemination of all material related to the software products in the portfolio.
- Responsible for delivering high-quality presentations and software demos for all products in the Ikon portfolio, gathering client feedback to serve as input to software development prioritization.
- Provide expert advice/support throughout the region.
- Provide regional support to the Sales team in evangelizing the portfolio’s software products to both internal services and external clients/prospects.
- Working with account managers to progress sales when needed.
- Responsible for nurturing and growing designated accounts.
- Full-time role and participating in client-facing meetings with a qualified outlook on possible software sales is a key priority.
- Reports to the Customer Success Manager (region).
- Leading software training.
- Works with minimum supervision and demonstrated proactiveness.
- This role will also deputise for the Customer Success Geoscientist I in time of absence.
- This role would be expected to travel for business approximately 50% of the time.
Key Accountability
- Create and deliver technical presentations to clients.
- Providing on-site support to clients.
- Working with account managers to progress sales when needed
- Responsible for nurturing and growing designated accounts
- Answering client phone calls on the dedicated Support phone line when require.
- Mentoring of junior staff.
Experience
- Previous knowledge of, or direct experience of drilling (mud logging/LWD/MWD), seismic acquisition/processing, rock physics, seismic interpretation, seismic inversion
- Experience in well planning through Pore pressure prediction & Geomechanics
- Experience in Geology & Geophysics software support considered desirable
- Ability to demonstrate extensive use of RokDoc software
- Use of Python coding language would be desirable
- Experience with cloud computing considered desirable
- Previous [regular] Salesforce usage would be advantageous
- Proficient in the use of Petrel software would be advantageous
- Minimum 3-5 years of experience in a similar role
- Experience in well planning through Pore pressure prediction & Geomechanic
Qualifications
- Degree: B.S. in one of the following disciplines: Geology, Earth Sciences, Geophysics or Physics.
- M.S. or PhD in the same specialisms desirable.
Technical Competences
- Attentiveness to detail & responsive to client needs.
- Able to generate new technical material suitable for client distribution.
- Excellent presentation skills (for training & client demos).
- Work with minimal supervision.
- Able to identify retention and growth opportunities.
Behaviour competence
- Excellent communication skills, especially written (email).
- Proactive and problem-solving mindset with a bias to action.
- Ability to work in a small local team yet being part of a large global team.
- Establish a trustable relationship with user and nurture accounts.
Customer Success Geoscientist II in London employer: Carina Software
Ikon Science is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among its global teams. With a strong commitment to employee growth, Ikon provides extensive training opportunities and encourages a culture of mentorship, ensuring that every team member can thrive in their career. Located in key hydrocarbon geographies, employees benefit from a diverse client base and the chance to make a significant impact in the field of geopredictive software solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Geoscientist II in London
✨Tip Number 1
Familiarise yourself with the RokDoc and Curate software. Understanding the features and benefits of these tools will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Ikon Science on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience with client interactions and how you've successfully nurtured accounts in the past. This role requires building trust with clients, so having specific examples ready will set you apart.
✨Tip Number 4
Stay updated on industry trends related to geoscience and geopredictive software. Being knowledgeable about recent developments can help you engage in meaningful conversations during interviews and showcase your passion for the field.
We think you need these skills to ace Customer Success Geoscientist II in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in geoscience, particularly any work with drilling, seismic interpretation, or software support. Emphasise your familiarity with RokDoc and any other relevant software.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide technical support and deliver presentations, as well as your proactive approach to client engagement.
Showcase Technical Skills:Clearly outline your technical competencies, especially in areas like Python coding, cloud computing, and Salesforce usage. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Communication Abilities:Since excellent communication skills are crucial for this role, include examples of how you've successfully communicated complex information to clients or team members. This could be through presentations, training sessions, or written reports.
How to prepare for a job interview at Carina Software
✨Know Your Software Inside Out
Make sure you have a solid understanding of the RokDoc and Curate software. Be prepared to discuss specific features, benefits, and how they can solve client problems. This will show your technical expertise and readiness to support clients effectively.
✨Demonstrate Your Presentation Skills
Since delivering high-quality presentations is a key responsibility, practice your presentation skills. Prepare a mock demo of the software and be ready to showcase your ability to communicate complex information clearly and engagingly.
✨Showcase Your Client Engagement Experience
Highlight any previous experience you have in client-facing roles. Discuss how you've built relationships with clients and provided proactive support. This will demonstrate your ability to establish trust and nurture accounts.
✨Prepare for Technical Questions
Expect questions related to drilling, seismic interpretation, and geomechanics. Brush up on relevant concepts and be ready to explain how your background aligns with the technical requirements of the role.
