Housing Officer - Bristol

Housing Officer

ROLE: Managing a designated patch of properties within apartment blocks. Working with residents who have varying housing needs, to sustain their tenancy. Contributing to Caridon making a difference in housing, by creating a positive environment for customers to enjoy their homes.

REPORTS TO: Regional Manager

WORKING HOURS: 40 hours per week

DUTIES INCLUDE:

• Managing void properties, ensuring they are re-let within set time frames.
• Assessing new Housing applicants.
• Conducting viewings and sign ups.
• Completing new tenancy visits.
• Effectively managing tenancy breaches including anti-social behaviour.
• Maintaining good relationships with our partner organisations and agents.
• Completing referrals to external agencies.
• Property inspections.

SKILLS, EXPERIENCE & ATTITUDE

Essential

• Confident with excellent written and verbal communication skills.
• Highly organised and able to prioritise a varied workload.
• Ability to deal with challenging situations.
• Good knowledge of tenancies.
• Experience in residential lettings.
• A can-do attitude to problem solving.

Desirable

• Previous experience working in social housing.
• Chartered Institute of Housing qualification.
• Good knowledge of Safeguarding.

GENERAL

• To contribute to the strategic direction of Caridon.
• To carry out specific tasks required by your Regional Manager/ Director of Housing.
• To facilitate good relationships across all departments and sister companies.
• To demonstrate and actively encourage a good team spirit, positive environment and motivated department at all times
• To be approachable and empathetic to all internally and externally.
• To be responsible with your time keeping at all times