At a Glance
- Tasks: Support passengers at Heathrow Airport with travel solutions and exceptional customer service.
- Company: Join the dynamic team at CGS Ground Services, based at Heathrow.
- Benefits: Competitive salary, flexible shifts, and a vibrant work environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Make a real difference in the travel experience for passengers every day.
- Qualifications: Experience in travel sales and knowledge of ticketing systems preferred.
The predicted salary is between 25000 - 30000 £ per year.
CGS Ground Services is hiring for positions at Heathrow Airport. We are looking to recruit colleagues to join our skilled Sales Team to support our airport operation. If you are looking to work in an environment where no day is the same and you can make a difference, we would love to work with you.
Ideal candidates will have excellent Customer Service experience in the Travel and/or Aviation industry. Preference will be given to applicants with Troya, Quickres, Airline ticketing/reservation system knowledge and/or experience of working in Travel sales. You will be located at Heathrow Airport and must be able to easily commute.
We offer competitive rates of pay based on experience.
Responsibilities:
- Create solutions for passengers that have missed their flight.
- Book all travel products including but not limited to flights, excess baggage, refunds, upgrades, ground transportation, and visas.
- Provide high levels of customer service at all times and contribute positively to the passenger experience.
- Meet company targets.
- Deal with customers face to face at Heathrow Terminal desks.
Skills Required:
- Previous experience in the travel and tourism sector preferred.
- Knowledge of Troya, Quickres reservation system, and previous Airline ticketing experience is a must.
- Geographical knowledge.
- Intermediate knowledge of Microsoft Office (Word, Excel).
- Good spoken English; Turkish is beneficial but not essential.
Key Qualities:
- Self-motivated.
- Able to work in a fast-paced environment.
- Adaptable and enjoys variety.
- Takes ownership, with a desire to make a difference.
- Mature and professional attitude.
Applicants will be required to work shifts at Heathrow Airport within our opening hours of 04:30-21:30 daily. Shifts are allocated over 7 days (including weekends and bank holidays) and on a shift pattern.
Job Types: Full-time, Permanent
Salary: £25,000 to £30,000 per year plus benefits
Schedule: 8-hour shift
Job Advertisement (Caria Ground Service) in London employer: Caria Group
CGS GROUND Services offers a dynamic and supportive work environment at Heathrow Airport, where employees are valued for their expertise in ticketing and customer service. With a focus on professional growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles. Our commitment to a diverse and inclusive culture, combined with the unique experience of working in one of the world's busiest airports, makes CGS an exceptional employer for those seeking a rewarding career in the travel industry.
