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- Tasks: Assist in daily library operations and provide excellent customer service.
- Company: Join Muswellbrook Shire Council, a progressive local government area.
- Benefits: Competitive hourly rate, training opportunities, and discounts on fitness memberships.
- Why this job: Be part of a community-focused team driving change and innovation.
- Qualifications: Must have a Working with Children Check and relevant library experience.
- Other info: Great career growth potential in a vibrant location.
The predicted salary is between 28 - 30 £ per hour.
The Library Branch Officer will assist in the day-to-day operations of Muswellbrook and/or Denman Branches, providing and promoting quality customer-focused programming and services.
Key Responsibilities:
- Open and close the library, maintain equipment and supplies
- Issue, return, shelve, and check library items
- Respond to customer enquiries in-person and online, including complaints and inter-library loan requests
- Support library programs, displays, and promotional activities
- Manage branch administration including mail, statistics, dispatch preparation, notice boards, newspapers, and signage
- Accurately process and receipt payments (cash, EFTPOS, credit card), reconcile revenue, and handle general banking tasks
- Assist with collection maintenance and end processing of library materials
About you:
- Current Working with Children Check
- Certificate III in Library Studies or equivalent experience
- Current NSW Class C Drivers License
- Demonstrated experience and/or capability to deliver the Job Specific Key Accountabilities
- Demonstrated Fundamental key capabilities as defined in the Key Capabilities Table
What we offer:
- Casual, with an hourly rate from $42.9921 to $44.6918 per hour (inclusive of casual loading) plus 12% superannuation
- Training Courses + Career development
- 40% discount on yearly Aquatic and Fitness Centre membership for staff and families at local facility (conditions apply)
- Access to EAP program for employees and their immediate family
Further information and to apply:
- For more information on this position please contact the hiring manager Lauren Allan, Head Librarian on (02) 6549 3887
- If you need assistance or an adjustment when submitting your application please contact Human Resources on (02) 6549 3700 or via email humanresources@muswellbrook.nsw.gov.au.
- To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description. Please keep your responses concise. Any incomplete applications will not be considered past the closure date.
- Please note that as part of Muswellbrook Shire Council's recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.
- Applications close on 16 February 2026 at 11:59pm.
The Welcome Experience in Muswellbrook connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster.
Library Branch Officer (Newcastle) in Newcastle upon Tyne employer: Cari
Contact Detail:
Cari Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Branch Officer (Newcastle) in Newcastle upon Tyne
✨Tip Number 1
Get to know the library and its community! Before your interview, take a stroll around Muswellbrook and check out the local library. Familiarising yourself with the environment will help you connect better during your chat with the hiring manager.
✨Tip Number 2
Show off your customer service skills! Think of examples where you've gone above and beyond for customers. Libraries thrive on great service, so be ready to share how you can contribute to that positive experience.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to library operations and customer interactions. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows you're serious about the role and keen to join the team at Muswellbrook Shire Council.
We think you need these skills to ace Library Branch Officer (Newcastle) in Newcastle upon Tyne
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Library Branch Officer. Make sure you understand the key responsibilities and qualifications so you can tailor your application accordingly.
Show Off Your Relevant Experience: When writing your application, highlight any experience you have that relates to the role. Whether it’s customer service skills or library management, we want to see how your background makes you a great fit for our team!
Keep It Concise and Clear: We appreciate a straightforward approach! When answering the application questions, be concise and to the point. Avoid fluff and focus on showcasing your skills and experiences that align with the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at Cari
✨Know Your Library Stuff
Make sure you brush up on library operations and customer service principles. Familiarise yourself with the specific services offered at Muswellbrook and Denman Branches, as well as any recent programs or events. This will show your genuine interest in the role and help you answer questions confidently.
✨Prepare for Customer Scenarios
Think about potential customer enquiries or complaints you might face in the role. Prepare some examples of how you would handle these situations, focusing on your problem-solving skills and ability to remain calm under pressure. This will demonstrate your capability to deliver quality customer-focused services.
✨Showcase Your Administrative Skills
Since the role involves managing branch administration, be ready to discuss your experience with tasks like processing payments, handling statistics, and maintaining records. Bring examples of how you've successfully managed similar responsibilities in the past to highlight your organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the library's future initiatives or how they measure success in their programming. This shows that you're not only interested in the position but also invested in the library's growth and community impact.
