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- Tasks: Help clients navigate taxation and superannuation obligations while providing exceptional service.
- Company: Join the Australian Taxation Office, committed to diversity and inclusion.
- Benefits: Ongoing training, career development, and a supportive work environment.
- Why this job: Make a real difference in people's lives while building valuable skills.
- Qualifications: Passion for client service and problem-solving skills are essential.
- Other info: Roles available across multiple locations with flexible working hours.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of roles including:
- Service Delivery Officer: A Service Delivery Officer primarily responds to client and agent enquiries, providing guidance and education to help them meet taxation and superannuation obligations. This role emphasises problem-solving and analytical tasks related to requests, while maintaining solid client relationships and delivering exceptional service across multiple channels. They may also mentor less experienced staff and work in a scheduled environment to assist and educate clients.
- Lodge and Pay Officer: A Lodge and Pay Officer works extensively with clients to address lodgment and payment obligations, helping them get back on track with their taxation and superannuation affairs. This role focuses on debt management, lodgment compliance, and payment actions, including preparing and processing legal notices and undertaking recovery actions. They ensure the accuracy of taxpayer records and contribute to initiatives that improve compliance outcomes and service efficiency.
- Debt Collection Officer: A Debt Collection Officer specialises in debt recovery and enforcement actions, engaging with clients through inbound and outbound calls and processing correspondence. They verify client information to resolve complex issues, maintain accurate records, and ensure compliance with ATO obligations. The role may involve preparing legal notices and executing recovery actions to meet legislative requirements, with a strong emphasis on timely and consistent outcomes.
Duties for all of the above roles may include:
- Assisting clients through various channels including phone, web chat, email, paper and online portals to help them meet their taxation, superannuation, and registration obligations.
- Understanding individual client circumstances and providing tailored advice aligned with current legislation, policy and procedures.
- Engaging in meaningful conversations to support and facilitate client’s payment, lodgment and registration outcomes.
- Strategic engagement and implementing legal compliance actions to shift taxpayer behaviour, applying consequences for deliberate non-compliance.
Some roles will require working within a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm. Through active and strategic engagement, you will deliver tailored, contemporary and outcome focused solutions that shape client behaviour and encourage ongoing willing participation in the taxation and superannuation systems.
You will build and maintain positive client relationships while making informed decisions to resolve enquiries. You’ll maintain the integrity of ATO records by accurately recording client information and applying relevant policy and procedures. You will work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvements.
These roles may be offered on an ongoing or non-ongoing basis in various locations including Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt or Wollongong.
We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.
Frontline Operations Officer (Affirmative measure – Aboriginal and Torres Strait Islander emplo[...] in Newcastle upon Tyne employer: Cari
Contact Detail:
Cari Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Operations Officer (Affirmative measure – Aboriginal and Torres Strait Islander emplo[...] in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research the Australian Taxation Office and understand their values, especially around client service and diversity. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since these roles involve a lot of client interaction, make sure you can clearly explain complex topics like taxation and superannuation. Role-play with a friend or use online resources to sharpen your problem-solving and analytical skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity and ready to take the next step in your career with us.
We think you need these skills to ace Frontline Operations Officer (Affirmative measure – Aboriginal and Torres Strait Islander emplo[...] in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your application for the specific role you're applying for. Highlight your relevant skills and experiences that align with the job description – it shows us you’re genuinely interested!
Showcase Your Problem-Solving Skills: Since the roles involve a lot of client interaction and problem-solving, include examples of how you've successfully resolved issues in the past. This will help us see how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Cari
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Frontline Operations Officer. Familiarise yourself with the key duties like client engagement, problem-solving, and compliance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Client-Focused Approach
Since this role is all about client interaction, prepare examples from your past experiences where you've successfully assisted clients. Highlight your ability to build relationships and provide tailored advice, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle difficult situations. Think of scenarios where you had to resolve complex issues or manage client expectations. Practising these responses will help you feel more confident during the interview.
✨Embrace Your Unique Perspective
As the position encourages applications from Aboriginal and Torres Strait Islander peoples, don’t hesitate to share your unique background and experiences. This can set you apart and show how your perspective can contribute to the team and the organisation's commitment to diversity.