At a Glance
- Tasks: Lead a passionate barista team and ensure exceptional coffee quality.
- Company: Join the vibrant Carhartt WIP Coffee Shop community in Kings Cross.
- Benefits: Be part of a dynamic team with opportunities for growth and creativity.
- Other info: Fast-paced environment with a focus on community and collaboration.
- Why this job: Create memorable experiences and build genuine customer connections every day.
- Qualifications: Proven leadership skills and a deep love for specialty coffee.
The predicted salary is between 24300 - 29700 £ per year.
Reporting to the Store Manager, the Coffee Manager at the Carhartt WIP Coffee Shop Kings Cross is the heartbeat of the space - setting the standard for both exceptional coffee and genuine customer connection. In this role, you’ll lead and inspire a passionate barista team, champion outstanding coffee quality, and create an environment where people feel welcomed, energised, and part of the wider Carhartt WIP community. This is a hands-on leadership role for someone who thrives in a fast-paced environment, has a deep appreciation for high-quality coffee, and is passionate about building a space where people come together.
Your Responsibilities
- Champion specialty coffee excellence, ensuring every drink served meets the highest quality standards.
- Create a welcoming atmosphere where customers feel part of the Carhartt WIP community.
- Engage with customers, building relationships that turn first-time visitors into regulars.
- Recruit, train, and develop a high-performing barista team who share a passion for coffee and hospitality.
- Oversee daily operations including opening, closing, and smooth service flow during busy periods.
- Manage rotas aligned with customer footfall and business needs.
- Ensure stock levels, ordering, and waste management are effectively controlled.
- Ensure the coffee shop environment reflects the Carhartt WIP aesthetic and brand values.
- Support in-store activations, community events, and collaborations that bring the space to life.
- Take ownership of sales performance and operational KPIs.
- Handle customer feedback and resolve issues professionally and proactively.
- Ensure all food safety, hygiene, and health & safety standards are consistently met.
- Maintain coffee equipment and ensure the bar area is always clean, organised and operating efficiently.
Your Profile
- A natural leader who motivates and inspires teams to deliver exceptional service, with demonstrable management experience.
- Passionate about creating meaningful customer connections and memorable experiences.
- Strong communicator who thrives in a collaborative environment.
- Deep appreciation for specialty coffee and commitment to quality.
- Strong barista knowledge including espresso preparation, milk texturing, and workflow efficiency.
- Strong understanding of KPIs, sales performance, and operational efficiency.
- Confident managing rotas, stock levels, and day-to-day operational challenges.
- Aligned with the Carhartt WIP Brand.
Coffee Manager (m/f/x) in London employer: Carhartt WIP
At Carhartt, we pride ourselves on fostering a vibrant and inclusive work culture in our Soho store, where every team member is valued and encouraged to grow. With a focus on excellent customer service and a passion for our products, we offer comprehensive training and development opportunities that empower our Sales Assistants to thrive in their roles. Join us in a dynamic environment that not only values your contributions but also celebrates the unique energy of London’s Soho.
