At a Glance
- Tasks: Lead a passionate barista team and ensure exceptional coffee quality.
- Company: Join the vibrant Carhartt WIP Coffee Shop community in Kings Cross.
- Benefits: Be part of a dynamic team with opportunities for growth and creativity.
- Other info: Fast-paced environment with a focus on community and collaboration.
- Why this job: Create memorable experiences and build genuine customer connections every day.
- Qualifications: Proven leadership skills and a deep love for specialty coffee.
The predicted salary is between 24300 - 29700 £ per year.
Reporting to the Store Manager, the Coffee Manager at the Carhartt WIP Coffee Shop Kings Cross is the heartbeat of the space - setting the standard for both exceptional coffee and genuine customer connection. In this role, you’ll lead and inspire a passionate barista team, champion outstanding coffee quality, and create an environment where people feel welcomed, energised, and part of the wider Carhartt WIP community. This is a hands-on leadership role for someone who thrives in a fast-paced environment, has a deep appreciation for high-quality coffee, and is passionate about building a space where people come together.
Your Responsibilities
- Champion specialty coffee excellence, ensuring every drink served meets the highest quality standards.
- Create a welcoming atmosphere where customers feel part of the Carhartt WIP community.
- Engage with customers, building relationships that turn first-time visitors into regulars.
- Recruit, train, and develop a high-performing barista team who share a passion for coffee and hospitality.
- Oversee daily operations including opening, closing, and smooth service flow during busy periods.
- Manage rotas aligned with customer footfall and business needs.
- Ensure stock levels, ordering, and waste management are effectively controlled.
- Ensure the coffee shop environment reflects the Carhartt WIP aesthetic and brand values.
- Support in-store activations, community events, and collaborations that bring the space to life.
- Take ownership of sales performance and operational KPIs.
- Handle customer feedback and resolve issues professionally and proactively.
- Ensure all food safety, hygiene, and health & safety standards are consistently met.
- Maintain coffee equipment and ensure the bar area is always clean, organised and operating efficiently.
Your Profile
- A natural leader who motivates and inspires teams to deliver exceptional service, with demonstrable management experience.
- Passionate about creating meaningful customer connections and memorable experiences.
- Strong communicator who thrives in a collaborative environment.
- Deep appreciation for specialty coffee and commitment to quality.
- Strong barista knowledge including espresso preparation, milk texturing, and workflow efficiency.
- Strong understanding of KPIs, sales performance, and operational efficiency.
- Confident managing rotas, stock levels, and day-to-day operational challenges.
- Aligned with the Carhartt WIP Brand.
Coffee Manager (m/f/x) in London employer: Carhartt WIP
At Carhartt, we pride ourselves on fostering a vibrant and inclusive work culture in our Soho store, where every team member is valued and encouraged to grow. With a focus on excellent customer service and a passion for our products, we offer comprehensive training and development opportunities that empower our Sales Assistants to thrive in their roles. Join us in a dynamic environment that not only values your contributions but also celebrates the unique energy of London’s Soho.
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Manager (m/f/x) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Carhartt WIP. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Carhartt WIP
Don't be shy about reaching out to Carhartt WIP directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Coffee Manager (m/f/x) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Carhartt WIP and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Carhartt WIP
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
