Lead Specialty Coffee & Guest Experience Manager

Lead Specialty Coffee & Guest Experience Manager

Full-Time 23850 - 29150 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead a passionate barista team and create an exceptional coffee experience.
  • Company: Carhartt WIP Coffee Shop, a vibrant hub in Kings Cross.
  • Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
  • Other info: Join a creative team and help shape the Carhartt WIP brand experience.
  • Why this job: Be the heartbeat of a community-focused coffee shop and share your love for quality coffee.
  • Qualifications: Experience in coffee management and a passion for customer service.

The predicted salary is between 23850 - 29150 £ per year.

Carhartt WIP Coffee Shop Kings Cross is seeking a Coffee Manager who will be the heartbeat of the space, leading a passionate barista team, championing exceptional coffee, and fostering a welcoming environment for customers and the Carhartt WIP community.

Reporting to Store Manager, this hands-on leadership role requires energised performance, a deep appreciation for quality coffee, and a commitment to developing people, managing operations, KPIs and the brand’s standards.

Lead Specialty Coffee & Guest Experience Manager employer: Carhartt WIP

As an Assistant Store Manager in Soho, you will thrive in a vibrant and dynamic work environment that values teamwork and exceptional customer service. Our company fosters a culture of growth and development, offering ample opportunities for career advancement while ensuring a supportive atmosphere where your contributions are recognised. With competitive benefits and a commitment to maintaining high visual merchandising standards, we provide a rewarding workplace for those looking to make a meaningful impact in retail.

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Contact Details:

Carhartt WIP Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Lead Specialty Coffee & Guest Experience Manager

Get a Taste of the Scene

Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!

Network at Food Festivals

Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!

Show Off Your Skills

Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Carhartt WIP. It’s a fun way to stand out and demonstrate what you bring to the table!

Reach Out Directly to Carhartt WIP

Don't be shy about reaching out to Carhartt WIP directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!

We think you need these skills to ace Lead Specialty Coffee & Guest Experience Manager

Problem-Solving Skills
Customer Service
Adaptability
Communication Skills
Time Management
Attention to Detail
Leadership Skills

Some tips for your application 🫡

Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.

Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!

Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Carhartt WIP and how your skills can contribute to our team's success. We're after that genuine connection!

Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!

How to prepare for a job interview at Carhartt WIP

Show Your People Skills

In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!

Know Your Menu Inside Out

Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!

Demonstrate Your Team Spirit

Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'

Get Ready for a Practical Test

In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!