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For Companies At a Glance
- Tasks: Lead local IT operations and support end users in a dynamic environment.
- Company: Join Hiab, a global leader in smart load-handling solutions with a commitment to innovation.
- Benefits: Enjoy opportunities for professional growth and a diverse range of tasks.
- Why this job: Make a direct impact on employee digital experiences while working internationally.
- Qualifications: Requires a diploma in IT or related field and 5 years of technical support experience.
- Other info: Position based in Ellesmere, UK, with potential travel opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As pioneers and global leaders, Hiab is ambitious to write the next chapter of our success story, inspiring and shaping our industry. The world in which we operate, with our class-leading products, intelligent services, and innovative digital solutions, is constantly changing. Together, we keep everyday life moving to build a better tomorrow.
HIAB is taking a strategic step to strengthen its on-site IT capabilities by appointing dedicated ICT specialists at its most critical and high-impact locations. We are seeking a Country IT Coordinator to lead local IT operations, support end users, and ensure infrastructure reliability in close collaboration with our global and outsourced teams. This role offers a dynamic and international working environment where your contributions will directly enhance the digital experience of our employees. This position will be based in Ellesmere, UK.
Main tasks and responsibilities
- End User Service and Support: Provide onsite assistance for the Global Service Desk and application teams as a 2nd/3rd level support. Track and resolve incidents, requests, and tasks for your responsible locations and services. Keep the Knowledge base current, proposing improvements based on user feedback.
- Infrastructure and Governance: Maintain CMDB data and documentation on infrastructure. Assist as part of HIAB IT Support Model. Align business needs with vendors, ensuring compliance with Technical Standards, Security Policies, ITIL best practices, and global processes. Transfer knowledge from application owners to global documentation and CMDB, actively participating in CMDB improvement projects. Manage local internet service providers and mobile carriers. Be available to work outside regular hours as per local legislation.
- Project Management and Service Coordination: Participate as a technical specialist in global and regional projects like service deployments, office moves, acquisitions, and divestments. Attend governance meetings to represent your areas of responsibility. Review local invoices and handle peripheral procurement.
- VOIP and Mobile Device Management: Support telephony, VoIP, and mobile devices, including procurement, subscription management, and lifecycle management of contracts with providers (including renewal negotiations), with approval from local business and line managers.
What you’ll need to succeed
- Diploma in Computer Science, Electronic Engineering, or equivalent experience.
- At least 5 years of experience in technical IT support roles.
- Knowledge of Windows desktop computing (MacOS is a plus).
- Experience with Microsoft server and infrastructure management.
- Knowledge of tablets, mobile phones, and telephony (fixed and VoIP).
- Understanding of network infrastructure management.
- Fluency in English.
- Knowledge of ITIL framework.
- Experience working in a global organization is preferred.
- Strong communication and interpersonal skills.
- Empathy towards end-users and a helpful attitude.
- Willingness to travel frequently.
You will be part of: We offer a position within a global organization with diverse and interesting tasks, providing great opportunities for professional growth.
Interested to join? If you are excited about this opportunity, please submit your application/CV in English. We look forward to hearing from you!
Please note that the recruitment process is coordinated by our HR team at Hiab Business Services, based in Bulgaria.
Country IT coordinator / Onsite IT employer: Cargotec
Contact Detail:
Cargotec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Country IT coordinator / Onsite IT
✨Tip Number 1
Familiarise yourself with Hiab's products and services. Understanding their innovative solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of Hiab on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specific challenges faced in the Country IT Coordinator role.
✨Tip Number 3
Brush up on your knowledge of ITIL best practices and ensure you can discuss how you've applied these principles in past roles. This will be crucial as the position requires aligning business needs with technical standards.
✨Tip Number 4
Prepare to discuss your experience with project management and service coordination. Highlight any relevant projects you've worked on, especially those involving global teams, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Country IT coordinator / Onsite IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, especially focusing on your technical skills and any project management experience. Use keywords from the job description to align your qualifications with what Hiab is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of Hiab's mission. Mention specific experiences that demonstrate your ability to provide end-user support and manage IT infrastructure effectively.
Highlight Relevant Skills: In your application, emphasise your knowledge of Windows desktop computing, Microsoft server management, and network infrastructure. Also, mention your familiarity with ITIL best practices and any experience you have in a global organisation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT role.
How to prepare for a job interview at Cargotec
✨Showcase Your Technical Expertise
Make sure to highlight your experience in technical IT support roles, especially with Windows desktop computing and Microsoft server management. Be prepared to discuss specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Your Communication Skills
Since this role involves supporting end users and collaborating with global teams, it's crucial to showcase your strong communication and interpersonal skills. Practice explaining complex technical concepts in simple terms, as this will be key in your interactions.
✨Familiarise Yourself with ITIL Framework
Understanding the ITIL framework is essential for this position. Brush up on ITIL best practices and be ready to discuss how you've applied these principles in previous roles, particularly in incident management and service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and empathy towards end-users. Think of examples where you've successfully managed incidents or supported users, and be ready to explain your thought process during those situations.
